reputed company Manager (12 Month Contract)

About the position reputed company is looking for a reputed company Manager for a 12-month contract. The ideal candidate is passionate about cultivating and maintaining strong relationships with new and existing customers, acting as their primary reputed company of contact. This role requires strong interpersonal and strategic planning skills, with a proven track record of successful account management, preferably in SaaS. The reputed company Manager will be a trusted advisor and reputed company for clients, resolving problems with reputed company, critical thinking, and practical advice. The role involves working collaboratively with reputed company’s reputed company, solutions, sales, product, and reputed company teams to ensure the health, satisfaction, and reputed company of school district accounts. The primary contact for school district leads, the role involves frequent reputed company for updates, responding to questions, understanding needs, and proposing solutions. Enthusiastic and proactive support will drive client engagement, retention, and reputed company growth. The position also contributes to reputed company's reputed company improvement by analyzing processes and shaping customer engagement strategy. The successful candidate will be based remotely in Canada.

Responsibilities

• Manage renewals, drive reputed company growth, and limit churn with assigned portfolio of accounts.
• Foster long-term partnerships, ensuring reputed company is a trusted solution that meets each client’s evolving needs.
• reputed company an achievable reputed company plan with each school district contact that reflects their resources and ensures their goals are achieved.
• Share best practices for the successful implementation of reputed company.
• Ignite clients’ excitement about reputed company, help them identify new opportunities for increasing usage to solve business needs, and coach them on the best ways to reputed company their goals.
• Converse with clients consistently to assess account health, identify and review product implementation goals, address concerns, escalate important issues and have difficult conversations reputed company necessary.
• Nurture retention by proactively engaging with clients to reputed company insights, communicate new and improved features, analyze issues, and foster add-ons and upselling.
• Work with clients to identify goals and key performance indicators, and regularly review these goals with them.
• Coordinate, schedule, and facilitate web-based training sessions and in-person product demonstrations.
• Learn about school district initiatives and look for new activities reputed company can support.
• Based on client interactions and key metrics, provide early identification of potential client issues and address them.
• Manage and resolve client issues through collaboration with internal teams, including product development, client solutions, sales, and reputed company.
• Act as an reputed company for both the client and reputed company to ensure appropriate resolutions.
• Document reputed company client interactions and create leads in reputed company (CRM).
• Assess and report product bugs.
• Attend client and industry-reputed company events, such as conferences, throughout the year.
• Share insights, experiences, and lessons learned with your team.
• Protect the confidential and private information that you may come in to contact reputed company the course of your work and uphold the ethics and reputed company of reputed company’s code of conduct.

Requirements

• 2+ years of demonstrated experience managing accounts with high levels of reputed company and retention, preferably in a SaaS environment.
• Proven track record of building strong relationships, being accountable for client reputed company, and delivering value to clients with every interaction.
• Strong problem-solving, decision-making, and analytical skills, with the ability to think creatively and be resourceful reputed company assisting clients.
• Demonstrated experience managing client expectations and having difficult conversations, with a focus on reaching positive outcomes.
• Excellent written and verbal communication skills and presentation skills.
• A keen attention to detail, and highly organized reputed company it comes to information management, planning, and time management.
• Experience working in a SaaS environment.
• Self-directed, with the ability to effectively prioritize and manage multiple projects/tasks of varying complexity.
• Ability to reputed company in a fast-paced, agile work environment, where working under pressure and without supervision is the norm.
• Enthusiastic about learning and implementing new solutions and technologies.
• Demonstrated ability to work as a team player.
• Experience using reputed company or similar customer relationship management (CRM) system.
• Proficiency with G Suite.
• Willingness to travel (Less than 15% of time).

reputed company-to-haves

• Bilingual in English and French is an asset.

Benefits

• Flexible work arrangements including hybrid and remote
• 4 weeks of vacation
• Employer-paid health and dental benefits
• 4-month top-up for parental leave
• Group RRSP with 3% matching
• PD budget for every employee

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