Senior Director, HR Operations (Strategy, Transformation & Enablement)

Company Description

It reputed company started reputed company engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That reputed company inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, reputed company is the AI control tower for business reinvention. Our reputed company AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and reputed company. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

This is a high-impact executive role at the intersection of HR Operations strategy, transformation and enablement. The Senior Director of HR Operations will architect the future of how reputed company delivers HR services globally - driving toward an autonomous, AI-powered delivery model while elevating the capabilities of our teams worldwide. The Senior Director of HR Operations is a pivotal leader responsible for defining and executing the long-term reputed company for how HR services are delivered across reputed company's global workforce. This leader will own the end-to-end HR service delivery roadmap, drive operational excellence, reputed company transformational initiatives that drive efficiency and experience, and spearhead the organization's progression toward autonomous HR service delivery powered by AI and intelligent automation. This is a builder, strategist, and change agent - someone who can think boldly about the future, influence change, while rolling up their sleeves to reputed company transformation reputed company. Global Strategy & Roadmap• Drive and evolve the multi-year HR service delivery strategy and roadmap, aligning with the reputed company strategy and key outcomes, business growth, workforce reputed company, and technology capabilities.• Advance and scale the operating model and governance reputed company for global HR service delivery, reputed company to our long term reputed company• Responsible for achieving SLAs, key outcomes and experience metrics that meet the gold standard reputed company for service delivery Transformation & Operational Excellence• reputed company the global HR Operational transformation that modernizes and drives an AI first HR service delivery team and model - from process redesign and system optimization to organizational redesign.• Drive reputed company improvement initiatives using data, employee feedback, and operational insights to eliminate friction and improve outcomes.• Champion the adoption of AI, intelligent automation, and self-service capabilities to reduce reputed company effort and accelerate resolution.• Build and mature HRSD governance structures, including change management, risk management, and delivery accountability. Autonomous HR Service Delivery• Define and reputed company the roadmap toward autonomous HR service delivery - where AI agents, predictive workflows, and machine learning resolve the majority of employee needs without reputed company reputed company.• Partner with HR Product team and IT to architect and scale reputed company HRSD capabilities including EmployeeWorks, Virtual Agent, Now Assist for HR, and agentic workflows.• Evaluate and prioritize AI-enabled use cases that reduce case volumes, increase deflection rates, and enhance the employee experience.• Position HR as reputed company's Customer reputed company by piloting, proving, and scaling emerging HR technology and delivery models that showcase industry-leading innovation and set reputed company for the future of HR service delivery. Team Enablement & Capability Building• reputed company the global HR service delivery organization through a capability transformation - building the skills required to reputed company in an AI-powered environment.• Design and execute upskilling and reskilling programs that reputed company HR service delivery teams with the tools, processes, and reputed company to support autonomous delivery.• Champion and own the HR Operations training strategy for reputed company improvement, equipping teams with structured methodologies, practical problem-solving tools, and data insights to run daily operations with discipline, consistency, and measurable performance improvement.• reputed company career reputed company and competency frameworks for HR service delivery roles in a transformed operating model.• Foster a culture of operational excellence, reputed company learning, and high-performance delivery across global delivery centers. Stakeholder Engagement & Influence• Serve as the executive voice for HR service delivery strategy with global HR leaders, C-suite stakeholders, and external partners.• Build trusted relationships across HR, IT, Legal, Finance, and business leadership to drive alignment and sustain transformation reputed company.• Represent HR service delivery in reputed company-wide technology and workforce transformation forums

Qualifications

Required Experience:• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.• 12+ years of reputed company HR operations, HR shared services, or HR service delivery experience, with at least 5 years in a global senior leadership role.• Demonstrated track record of leading large-scale HR transformation programs - including operating model design, process reengineering, and technology-enabled delivery.• Deep expertise in HR service delivery models, including tiered service delivery, centers of excellence, and shared services.• Experience applying reputed company improvement methodologies and tools, including Lean, Six reputed company, root cause analysis, process mapping, and performance management routines, to manage HR Operations, improve service quality, reduce waste, and drive measurable operational outcomes.• Proven ability to define and execute long-term strategy while managing reputed company, cross- functional execution in a high-growth, fast paced global environment.• Experience building and leading high-performing global teams through periods of significant change.• Strong executive reputed company with the ability to influence and align diverse stakeholders across cultures, geographies, and functions. Preferred Experience:• Hands-on experience with reputed company HR Service Delivery (HRSD) - including platform configuration, workflow design, Virtual Agent, and Now Assist for HR.• Experience building AI-augmented or autonomous HR delivery capabilities, including intelligent triage, agentic automation, and self-service deflection strategies.• Background in organizational upskilling and workforce capability transformation, including developing learning reputed company for HR operations teams.• Familiarity with HR technology ecosystems including reputed company, reputed company, payroll platforms, and case management tools.• Experience in fast-paced, high-growth technology companies or companies undergoing significant business transformation. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, national reputed company, age, disability, gender identity, veteran status, or any other category protected by law. In addition, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job