Customer Support Representative - Work From Home Opportunity
This is a remote position that can be performed in the following states: TX, UT, KS, OK, GA, NC, IN, PA, SC, LA, TN, AL, KY, MS, OH, MI, NV, FL, MO, AK, OR* VXI is hiring immediately for Work at Home Customer Service Representatives... If you want a job that you can build into a career and have opportunity for growth as well as stability, then VX is a place you want to be. We are looking for work-at-home Customer Care Representatives to join our team! As Customer Service Representative, you will be assisting callers with scheduling transportation to and from appointments, medical, pharmacy, etc. Administers non-emergent medical transportation benefits for members. Work-at-Home Customer Care Representative Qualifications: Excellent written and verbal language skills in English (required) Demonstrates a passion for outstanding customer focus HS Diploma / GED Six Months contact center experience or customer service experience with heavy phone volume and data entry preferred Adept at navigating ambiguous customer situations Routinely demonstrates listening skills and is attentive to customer needs Skilled at customer engagement Maintains composure across a variety of customer and peer interactions Embodies approachability with peers and customers alike Delivered consistent results in previous roles Ability to multi-task and navigate multiple, different work streams and tools Ability to work independently with limited supervision Exhibits patience during complex customer issues Willingness and ability to appear on live video with co-workers Ability to type in excess of 45 WPM with 95% accuracy Willing and able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year. Additional Requirements Is being a Work-at-Home Customer Care Representative a great fit for you? Consider the following requirements You must have a private workspace in your house with a door, where ambient noise can be minimized during work hours. You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment. You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream You are a self-starter who is comfortable in an environment remote from co-workers and managers Work-at-Home Customer Care Representative Benefits: Full Health Insurance (Medical, Dental, & Vision) Fun Work Environment Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply Referral for Life Program - Referee receives a residual bonus every pay period for you and your referral. TV programs employee discounts If applicable, employees receive TV program at an employee discounted rate. Job Type: Full-time Pay: From $14.50 per hour Experience level: Under 1 year Work setting: Remote COVID-19 considerations: Work Location: Remote Apply Job!