Customer Service Representative

Summary:

• You should possess empathy, patience, adaptability, basic computer skills, and either relevant experience or equivalent military background. A high school diploma or G.E.D. is preferred.
• You will educate members on plan benefits, resolve inquiries with empathy, adhere to documentation standards, and ensure every interaction meets high service expectations.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and... deliver solutions to make health care more personal, convenient and affordable. Position Summary We are currently recruiting top talent for our PST time zone for Medicare Retiree Solution Customer Service Centers. Training will last 11 weeks, Monday-Friday. Training hours will be an 8-hour shift between 8am -6pm in your local time zone, no time off will be allowed during this time. Once training is over, shift schedule availability will range from 8am -6pm in your local time zone. $17.50 per hour non-negotiable. Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy, and patience.

• Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
• Utilizes compliant documentation standards
• Provides empathetic and member centric service
• Exceeding our member’s expectations is our standard
• Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

Required Qualifications:

• Demonstrated ability to be empathetic and compassionate
• Ability to apply patience
• Adaptability
• Basic computer, typing and telephony skills
• Or, equivalent military experience.

Preferred Qualifications:

• Customer Service experiences preferred.

Education

• School diploma, G.E.D. or equivalent experience

Pay Range The typical pay range for this role is: $17.00 – $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. We anticipate the application window for this opening will close on: 08/26/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Requirements:

• Demonstrated ability to be empathetic and compassionate
• Ability to apply patience
• Adaptability
• Basic computer, typing and telephony skills
• Or, equivalent military experience.
• Preferred Qualifications:
• Customer Service experiences preferred.
• Education
• School diploma, G.E.D. or equivalent experience

Responsibilities:

• Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
• Utilizes compliant documentation standards
• Provides empathetic and member centric service
• Exceeding our member’s expectations is our standard
• Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

Benefits:

• The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies

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