Call Center Representative / Customer Service

Job Overview: As a Call Center Representative / Customer Service for our Meter Reading Services Company, you will be the primary point of contact for our customers, providing exceptional customer service and support... Responsibilities: ? Answer inbound calls from customers regarding meter reading services, meter installations, billing inquiries, and other related issues. ? Provide accurate information and assistance to customers, addressing their questions, concerns, and requests effectively. ? Maintain a high level of professionalism and empathy while interacting with customers, demonstrating a genuine commitment to resolving their concerns. ? Handle escalated calls and customer complaints professionally, resolving issues to the customer's satisfaction and escalating unresolved issues to management as needed. Qualifications: ? High School Diploma or the equivalent. ? Proficient data entry skills. ? Strong multitasking abilities in a fast-paced environment. ? Exceptional interpersonal and problem-solving skills. ? Ability to work well independently and as part of a team, collaborating with colleagues to achieve common goals. Job Types: Full-time, Part-time Pay: $22.36 - $25.94 per hour Expected hours: 18 per week Benefits: ? 401(k) ? Dental insurance ? Flexible schedule ? Health insurance ? Paid time off ? Parental leave ? Vision insurance Shift: ? Day shift ? Evening shift ? Morning shift Education: ? High school or equivalent (Preferred) Work Location: Remote Apply Job!