IT Support Engineer - FULLY REMOTE
Position Summary 100% REMOTE ROLE. MUST have experience working at an MSP. This position will provide both IT support and consultation for companies in a wide range of different industries while also handling escalation from our Tier 1 and Tier 2 engineers. This role requires you proactively engage in every opportunity needed to ensure prompt and efficient service and support for our... clients. Typical Duties: Responsible for diagnosing and resolving highly technical issues that Tier 1 and Tier 2 couldn't resolve. This may include investigating network issues, server issues or application issues. Helps establish and maintain strong relationships with clients by excelling in job duties. Responds to support requests and provide solutions. Document troubleshooting procedures, solutions, and configurations for future reference. May also conduct training sessions for Tier 1 and Tier 2 engineers to improve overall technical competency within the organization Required Knowledge, Skills & Abilities: Bachelors degree in IT or equivalent work experience. Microsoft Certification MTA required, MCSE preferred Minimum of 5 years experience in IT support. Must possess excellent problem solving and troubleshooting skills. Must possess excellent multitasking and communication skills. Excellent written, grammar and documentation skills. Strong knowledge and experience with computer and network (switches, routers, access points, etc.) hardware. Strong knowledge and experience with LAN/WAN architecture and best practices within peer to peer or client/server domain Windows environments. Strong knowledge and experience with TCP/IP protocol, DHCP, DNS, Active Directory and VPN. Strong knowledge of virtualization, storage, firewalls, backup and disaster recovery Advanced knowledge of Windows Operating Systems including Windows 10 and 11, Server 2016, 2019, 2022. Advanced knowledge of Microsoft Office 365. Communicates effectively both in writing and orally. Excellent interpersonal communication skills when communicating with clients in person. Works well in team environment and under high pressure. Must be able to work with and without supervision and be a self starter! MSP experience only please. 100% remote, you can work anywhere in the state of CA. Job Type: Full-time Pay: $30.00-$35.00 per hour. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Monday to Friday On call on weekends and evenings Supplemental pay types: Bonus opportunities Work Location: Remote Work from Home Job Type: Full-time Pay: $32.00 - $37.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday On call Weekdays Weekends as needed Experience: Help desk: 5 years (Required) Windows: 7 years (Required) Location: California (Required) Work Location: Remote Apply Job!