Remote Intake Specialist III - Remote/Hybrid Position

Remote Intake Specialist III (Documents) Established Law firm has an immediate opening for a Remote Intake Specialist III. Ideal candidate will have an upbeat, positive, and helpful temperament. Opportunities for growth and development. Great place to gain legal knowledge and experience. Starting pay is $13.00/hr. Hours are Monday-Friday 8:30am - 5:00pm... Essential Job Duties • Observe rules governing privileged communication and confidential information. • Answer a high volume of calls from members, while delivering quality service and creating a positive caller experience; verify information and follow any applicable scripts. • Assist members with opening and updating legal intakes in computer system, coding files correctly, and sending messages to appropriate parties. • Provide explanation of LegalShield plan benefits to members. • Review call logs daily and audit intakes to ensure timely service to members. • Utilize various software (LegalShield Partner, 8x8, outlook, etc.) with accuracy and efficiency. • Process incoming mail, faxes, uploads and emails, filing in electronic document storage and sending email notifications as appropriate. • File all correspondence in office document management system, ensuring accuracy of filing. • Check incoming documents for potential conflict of interests, notifying appropriate parties. • Adhere to firm standards of courtesy and professionalism, as well as LegalShield service standard requirements. Secondary Job Duties: Other tasks/projects as assigned by supervisor. Physical Requirements: Ability to remain seated for extended periods of time. Education/Experience/Skill Requirements: • High school diploma or equivalent. • Prior work experience required, customer service experience preferred. • Good keyboard skills and computer skills. • Excellent customer service skills/focus with demonstrated composure, ownership & professionalism. • Good telephone communication skills; listening, courtesy and professionalism. • Positive, upbeat, helpful and patient temperament. • Good prioritization, organization and multitasking skills. • Must be reliable with consistent attendance and punctuality. • Must live in the North Texas area. Job Type: Full-time Pay: $13.00 per hour Expected hours: 37.5 – 40 per week Benefits: • Dental insurance • Employee assistance program • Health insurance • Health savings account • Life insurance • Paid time off • Referral program • Vision insurance Schedule: • Day shift • Monday to Friday Application Question(s): • Do you have high-speed internet? Education: • High school or equivalent (Required) Experience: • Customer service: 1 year (Required) Work Location: Hybrid remote in Fort Worth, TX 76107 Apply Job!