Customer Service Representative

The Role: We’re seeking a Customer Support Representative to join our team and provide technical support to our customers via email, SMS, and call. Your work hours will be 8:30 AM to 5:00 PM CST, Monday through Friday. This position is 100% remote. The Company: Dealer Image Pro provides hardware, software, and training to auto dealers so that they can capture high-quality inventory content and quickly get it online. Key Responsibilities: • Alongside your team, handle customer requests, questions, and challenges across all channels • Utilize help articles to identify and resolve customer issues quickly Required Skills and Qualifications: • Natural troubleshooter, problem-solver, and multitasker • Excellent written and oral communication skills — the majority of the work is customer-facing, and all correspondence should reflect the highest level of professionalism • Aptitude to learn technical concepts and communicate to technical & non-technical audiences • Strong interpersonal... and collaborative skills, along with the ability to work independently • Experience with macOS and iOS is required • Previous Salesforce experience is desirable • Knowledge of dealership operations and auto dealer products is desirable Compensation: • $21-$23/hr + incentives for positive CSATs • 401k • Health, vision, and dental insurance • 2 weeks of paid vacation When submitting to Indeed, please be sure to answer the additional “Application Question” to be considered for this position: “Describe when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?” Job Type: Full-time Pay: $21.00 - $23.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Shift: • 8 hour shift Application Question(s): • Describe a time when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service? Work Location: Remote Apply Job!