Remote Customer Service Representative (Needs to be local to NE OH)

Remote Customer Service Representative (Must be local to NE OH) Pay: $19/hourly Length: 3+ months... Location: Remote with 1-2 weeks of onsite training Schedule: Second shift, M-F, 12-8pm Staffing Solutions Enterprises is looking for a remote call center representative to assist a local, not-for-profit organization! In this role, you will answer inbound calls regarding public services, social services, and health agencies in near Cleveland. Why Work Here? • Opportunity to work for a non-profit organization. • Chance to help others in need. • Great team environment! • Ability to work from home. Essential Job Functions/Key Accountabilities: • Uses exceptional customer service techniques for handling inbound calls, emails, live, chat etc. to assess needs, and provide information about local resources available. • Responds in a professional, nonjudgmental manner when interacting with all populations. • Implements customer service techniques for handling calls and de-escalating situations. • Implements established processes for understanding individual needs, build an action plan, and follow up with caller once the action plan is put in place. • Maintains knowledge of non-profit resources, and participates in team meetings, and completes reading, training, and other assignments. • Wired internet connection. Requirements: • Must be detail oriented. • Good listening skills • Must be able to multitask. • Must be calm and not escalate the caller. • Must be patient. • Ability to adapt to callers from various backgrounds. If you are looking for an opportunity to make a difference in someone’s life, please apply! #ZR Apply Job!