Customer Service Representative (Remote within CA)

Employer Industry: Healthcare Technology Services Why Consider This Job Opportunity... • Salary up to $19.00 per hour • Comprehensive health plans and paid time off • Opportunities for career advancement and growth within the organization • Supportive and collaborative work environment • Work remotely with flexibility in scheduling • Chance to make a positive impact on health outcomes nationwide What To Expect (Job Responsibilities) • Handle incoming calls and inquiries from customers, ensuring prompt and courteous responses • Maintain a comprehensive understanding of internal policies and procedures to assist customers effectively • Utilize automated systems for accurate data entry and information retrieval • Investigate and resolve customer issues, escalating when necessary • Document call details and maintain accurate records of interactions What Is Required (Qualifications) • High School diploma or equivalent • Minimum of 2+ years of customer service or telephone experience in a call center environment • Proficient verbal and listening skills for professional customer interactions • Effective PC skills, including proficiency in electronic mail and industry-standard applications • Ability to multitask and remain calm under pressure in a fast-paced environment How To Stand Out (Preferred Qualifications) • Completion of medical terminology course(s) • Knowledge of medical terminology and/or experience in the health insurance industry • Bilingual proficiency in Spanish and English #HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #HealthOutcomes At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!