Customer Support Specialist - Live Chat and Email
Description We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. In this role at The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance... troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers. Company Culture and Environment The Digital Headhunter values a supportive and collaborative environment where employees are encouraged to develop their skills and provide exceptional customer service. The team is dedicated to helping customers and ensuring their needs are met efficiently. Career Growth and Development Opportunities As a Live Chat and Email Associate, there will be opportunities for professional development as you gain experience in customer service and technical troubleshooting, which can lead to advancement within the company. Detailed Benefits and Perks While specific perks are not outlined, the role implies a focus on employee development and support, which can enhance job satisfaction and career progression. Compensation and Benefits Competitive salary based on experience Opportunities for bonuses based on performance Employee training and development programs Why you should apply for this position today This position offers a chance to make a direct impact on customer satisfaction and build valuable skills in technical troubleshooting and customer service. By joining our team, you will be part of a dedicated group focused on providing exceptional service. Skills Strong communication skills, both verbal and written Critical thinking and technical problem-solving abilities Ability to multitask and manage time effectively Proficiency in using chat and email support tools Customer-centric approach to service Responsibilities Answer incoming chats and emails from customers seeking assistance Identify and troubleshoot issues with covered products Provide information about Universal Technical Services extended service plans Maintain accurate records of customer interactions Escalate issues to technical teams as needed Qualifications Previous experience in customer service or support role Familiarity with technical troubleshooting processes Strong attention to detail and accuracy Education Requirements High school diploma or equivalent Education Requirements Credential Category General Education Development (GED) Experience Requirements Previous experience in a customer service role is preferred Experience with live chat and email support is a plus Why work in Creve Coeur, MO Creve Coeur, MO, offers a community-oriented environment with a mix of suburban comfort and urban amenities. It boasts easy access to parks, shopping, and dining options, making it an appealing place to live and work. The area is known for its welcoming atmosphere and a strong emphasis on community engagement Apply Job!