Inbound Customer Service Representative (remote)

Employer Industry: Healthcare Services Why Consider This Job Opportunity... • Hourly pay ranging from $16.00 to $17.00, based on experience and qualifications • Eligibility for Cognizant’s discretionary annual incentive program based on performance • Comprehensive benefits including Medical/Dental/Vision/Life Insurance, Paid Time Off, and a 401(k) plan • Opportunity for career advancement and growth within the organization • Supportive and collaborative work environment with training provided • Remote work flexibility available for qualified applicants What To Expect (Job Responsibilities) • Address the needs of inbound callers to achieve first call resolution, following established call flows and guidelines • Collaborate with internal partners to resolve issues related to claims, provider searches, and benefits • Maintain professionalism while documenting all interactions in accordance with Quality Assurance Guidelines • Adhere to scheduled work hours and maintain production and adherence standards • Assist callers with various inquiries while managing potential frustrations and complaints What Is Required (Qualifications) • High School Diploma or GED required • Minimum of 1 year of customer service experience in a call center • Proficiency in Microsoft Office Suite, particularly Word and Excel • Experience using dual monitors and multiple applications simultaneously • Excellent written and verbal communication skills How To Stand Out (Preferred Qualifications) • Strong time management and organizational skills • Proven ability to work under pressure and meet deadlines • Accurate keyboard skills with a demonstrated ability to enter data efficiently #HealthcareServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!