Lead - HR Operations

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

About the role: We are seeking a dynamic and enthusiastic individual to join our People Success Team as a Team Member. The role scope is to facilitate the integration of new hires (for India and global offices) into the diverse cultural landscape of Whatfix, ensuring new hires are equipped with the knowledge and understanding necessary to thrive in their roles across various regions. Additionally, The role focuses on ensuring compliance with the statutory regulations and company policies, as well as managing employee benefits across different regions. What will you get to do?

• Employee life Cycle (Onboarding till offboarding): Assist in the onboarding process of new hires, ensuring a smooth and welcoming experience. Conduct orientation sessions, ensure documentation and provide necessary information to help them integrate into the company culture.
• Global Benefits Administration: Support managing employee benefits programs, including health insurance plans, retirement plans, and other perks. Responsibilities include engaging at multiple levels to promote awareness, understanding, and proactive compliance efforts.
• Global HR Compliance: Support the HR team in maintaining statutory compliance requirements in line with the country-specific labour laws and policies. Assist with employee record management and documentation.
• Employee Support & HR Projects: Act as the first point of contact for HR-related inquiries and participate in HR projects focused on improving operational efficiency and employee satisfaction.
• HR Reporting & Analytics: Collect and analyze HR data to create reports that drive data-based decision-making and improve HR strategies.

What you should have?

• A bachelor's degree in Human Resources, Business Administration, or related fields is preferred.
• Excellent verbal and written communication skills to interact with employees at all levels of the organization.
• Collaborate effectively with colleagues and contribute to a positive team culture.
• Display empathy and understanding when dealing with employee concerns, ensuring confidentiality is maintained at all times.
• Demonstrate a proactive approach to problem-solving and the ability to anticipate HR needs. Thrive in a fast-paced environment, handling multiple tasks and priorities with ease.
• Familiarity with multiple HRMS softwares, Google Suite and tools is a plus.

Perks & Benefits (India)

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Please Note:

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

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