Customer Care Agent (Weekend Shift / Part Time)

CUSTOMER CARE AGENT (Weekend Shift / Part Time) Carefull is a rapidly growing fintech company focused on protecting older adults? money and on helping loved ones navigate the challenges of those day-to-day finances. American seniors fall victim to over $35B in frauds and scams annually, and 45 million Americans are ?financial caregivers'' who together spend $190B each year taking care of aging loved ones. We?re building a service to support older adults and their financial caregivers. We?re an experienced team of entrepreneurs and financial services experts backed by top-tier venture funds, including Fin Capital and Bessemer Venture Partners. We are looking to bring on a Customer Care agent for our consumer-facing customer support. Our customers are financial institutions: banks and credit unions of all sizes, wealth management practices, and their clients. What you'll do ? Handle inbound support requests from partner staff or customers via email, phone and chat. ? Build sustainable relationships and trust with customer accounts through open and interactive communication. ? Provide accurate, valid and complete information by using the right methods/tools ? Update, revise and expand upon existing customer support documentation. ? Recommends potential products or services to management by collecting customer information and analyzing customer needs. ? Part time (Saturday/Sunday/Monday) Who you are ? 3 years demonstrated experience in customer service in different forms (phone, email, chat) ? Embody the Carefull product and service-first culture; you are both the critical first impression and lifeblood of the product experience ? Feel deep accountability for the consistency and overall experience of the product ? Ability to multitask, prioritize, and manage time effectively ? Excellent communication and presentation skills About working at Carefull ? Be comfortable (or excited) working in a remote environment: we're all over the Western hemisphere and there is no home base. Fantastic communication ? written, video, phone ? and reliable follow-through is critical. ? Be deeply respectful of your co-workers, all of whom come from different backgrounds, and be highly proactive in your outreach to those you know well and those you don?t. ? Be ready to tackle whatever may come your way. Agility and nimbleness are keys to success. Apply Job!