Customer Service Representative (FreshStart Employment Program)

Customer Service Representative (FreshStart Employment Program) • Offers 2nd Chance employment opportunities for individuals that's been impacted by the criminal justice system. Only applicants who meet that criteria, will be considered for FreshStart positions* Provides information to the public, customers, or visitors in person, by telephone, and/or by mail; responds to questions regarding water and sewer accounts, tax bills, library materials/operations, birth and death certificates, various events, activities, exhibits; assists callers with scheduling tours or visits. A high school diploma or GED is required. Work Hours: M-F 8:15 AM to 5:15 PM • Receives, discusses, researches, and responds to telephone and walk-in inquiries from customers regarding water and sewer accounts, tax information, birth and death certificates, zoo or library operations. • Provides customer service by issuing library cards or updating customer accounts and records like an application for water service/termination, meter inspection/replacement, tax records, property ownership, birth and death information, library information. • Contacts various utilities or departments to verify customer accounts and ensure information is accurate. • Schedules instructors to visit area school and conduct education classes about the zoo; promotes the children's zoo by being a liaison between the zoo and schools; makes reservations for schools, publish group visits and special events scheduled for the zoo and aquarium. May collect payments from group visitors. • Provide information to the public or customers calling in on the telephones and refers non-city related calls to proper outside agencies. Logs, routes, tracks, codes, and enters requests received from citizens for processing; researches a variety of complaints and or requests to respond to citizen inquiries. • Receives and routes incoming calls and provides quality directory assistance to citizens and city employees; operates computer to access telephone directory to provide required information; relieves the Information Desk to provide directions to customers; maintains a log of incoming calls for record according to procedures; files various document to maintain records. • Performs other related duties as assigned. Working Conditions & Hazards: - Work performed under normal office conditions. EDUCATION: • High school diploma or GED. EXPERIENCE: Two (2) years customer service experience requiring heavy phone/public contact which involved cashiering, data entry, analyzing accounts and/or complaint resolution. Provides information and services in areas such as water/utility accounts, court services, birth/death certificates, library information and/or scheduling events. PC/data entry skills and effective communication skills required. English/Spanish bilingual skills are a plus. High school diploma or equivalent. LICENSE(S) and/or CERTIFICATION(S): • Some positions require valid driver's license with a good driving record. PREFERENCES: English/Spanish bilingual skills are a plus.Knowledge of the principles and practices involved in customer service. - Ability to deal tactfully and diplomatically with members of the public who may be irate or impatient. - Knowledge of policies and procedures related to billing, payment, and adjustment of accounts, tax records, library procedures, and birth and death certificates. - Knowledge of the computer system used in assigned area. - Ability to make decisions. Apply Job!