Customer Service Representative - Full Time (Email, Phone & Chat Support)
Hello everyone, We are a major manufacturer of goods for children throughout Europe, looking to expand our team and hire several full-time remote customer service representatives. We are looking for motivated customer service specialists fluent in Dutch or German. Working conditions: - Hourly wage depends on your experience and the number of languages ??you know and is between $5-$15 per hour - Working a total of 40 hours a week. - Working from Monday - Friday (8:00 to 17:00 Central Europe Time). Your daily tasks will include - Communicating promptly and professionally with customers via phone, email, and e-chat to provide support and product information. - Providing order status information and delivery - Managing cancellation requests - Resolving customer complaints - Improving overall customer satisfaction. Requirements: - Previous experience - at least 1-year experience in customer service - Reliability - ability to work full-time during business hours - Proper service mentality - desire to listen to the needs and concerns of our customers and showing the genuine effort in solving their problems quickly and efficiently. - Patience and Self-Control - you should be able to find an approach for every customer and stay calm in stressful situations. - Ability to learn fast and stay open-minded. Apply Job!