Customer Support Representative, Remote Job

We believe everyone has a story worth sharing, and anyone can become an exceptional video creator with unlimited reach. We're on a mission to craft top-quality tools for video content creators. We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you're passionate about video streaming and eager to help others who share that passion, we’d love to hear from you. What You Will Do • Provide accurate and personalized communication to Restream users through live chat, email and social media in a timely manner • Stay updated on the video and streaming world so you can provide expert solutions to our customers • Contribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience • Be an advocate of Restream and share product knowledge with customers to foster engagement and loyalty to our product • Passing customer feedback onto the product or sales team to improve the organization’s offerings What We Look For • Experience in streaming with Restream • Understanding how to go live to an RTMP or sites such as Facebook, X, Instagram or Twitch • Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences • Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus) • Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc… • Ability to multitask and handle multiple client conversations simultaneously • You are resourceful, flexible, and can hold yourself accountable • You are available to work assigned shift rotations as needed • Work shift: 5 PM - 2 AM UTC; Days off - Monday and Tuesday Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 8 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives. What We Offer • A startup environment and a flat company structure • Work closely with founders and team to build and grow the product • Opportunity to make an impact on the evolution of the product • Ability to create something that influences people's lives • Equity packages for you to truly be a part of the Restream journey • The tech you need to get your job done Apply Job!