Entry Level Operations and Customer Service Coordinator
Description: Responsible for the coordination and execution of operational activities predominantly within North America Provide project management of multiple, simultaneous field projects Plan and coordinate telecom operations with a focus on professionalism and efficiency Take the lead in recruiting and training new pilots Ensure readiness for pilots before they arrive on site Tackle issues on the fly to maintain quality and service Support pilots with site access or planning needs Understand drone capabilities and airspace regulations Maintain awareness of the telecommunications industry Work with Quality Control team to maintain standards Keep track of projects with daily reports using spreadsheets and software Requirements: Bachelor's degree preferred 1-2 years work or internship experience in a fast-paced environment (in transactional work, logistics, customer service or hospitality, etc.) Excellent planning, scheduling, and project management skills with the ability to work both independently and in team settings Organizational skills and the flexibility to jump from priority to priority Able to work remotely and coordinate effectively with a fully remote workforce Interested in technology and the drone space Drone experience, knowledge of UAV operations and regulations is a plus Excellent English written and verbal communication skills Exceptional customer service A high degree of attention to detail Relevant experience with drones, and/or photography is preferred Familiar with the telecommunications industry, including specific equipment and access requirements Ability to work independently and in a team Exceptional computer skills including working with tools such as Google Suite (Sheets and Docs), and Slack Project management skills and attention to detail Excellent communication and writing skills in English; ability to communicate with customers pilots, and internal teams Benefits: Work with the leading intelligent aerial imaging company with established, successful relationships across myriad industries Medical insurance covered up to 100% depending the plan chosen Dental & vision insurance Flexible time off Stock incentive program Work from home environment Autonomy and upward mobility Diverse, equitable, and inclusive culture, where your voice matters Apply Job!