Full Time Call Center Sales Rep

• The prime duty is out-bound call selling to solicit orders for goods or services • Sell and describe products and services, respond to customer questions, and obtaining customer information as needed • Analyze data to identify Top Spenders, Frequency of orders, Inactive/lost consumers for soliciting sales • Be a reliable source for consumer information that is delivered to management team • Entering data and maintaining database of existing customers • Understanding of confidentiality with client information • Maintaining details of telephonic communications and interactions of accounts, orders, and payments • Identify and escalate priority issues • Process orders • Manage, troubleshoot, and resolve customer complaints/technical issues • Respond to emails • Comply with all policies and procedures as instructed by the organization • Always represent the company with complete professionalism using telephone etiquette skills. Take proper care that the outbound calls do not disturb, annoy, or offend potential or current customers • Act as a team player while working with co-workers and setting goals • Comply with all policies and procedures as instructed by MC Management • Follow safety awareness and accident prevention guidelines • Company Brand Expert: JR Cigars, Serious Cigars, Cigars.com • Handle Inbound calls Other duties and responsibilities as assigned Experience Required • 2 year(s): Must have 2 years of High End Sales in a Call Center Environment Education Required • High School or better Behaviors Required • Leader: Inspires teammates to follow them • Loyal: Shows firm and constant support to a cause • Team Player: Works well as a member of a group • Functional Expert: Considered a thought leader on a subject • Enthusiastic: Shows intense and eager enjoyment and interest • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well • Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Required • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility • Job Security: Inspired to perform well by the knowledge that your job is safe • Self-Starter: Inspired to perform without outside help • Goal Completion: Inspired to perform well by the completion of tasks • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals • Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Apply Job!