Zippy Guide Assistant (Remote - Phoenix, AZ or Dallas, TX preferred)

Overview

The Zippy Guide Assistant (ZG I) is an entry-level role ideal for individuals with 1-2 years of sales experience in a high-volume outbound and inbound call center environment. This position focuses on delivering exceptional customer service through proactive communication, supporting licensed Zippy Guides, and ensuring smooth loan processing. In Short • Support licensed MLOs in all functions as business demand rises. • Manage all outbound and inbound calls with excellent customer service. • Focus on calling through leads daily and reviewing applications. • Review and prepare documents for processor submission. • Provide outstanding customer service and communication with applicants. • Complete daily, weekly, and monthly tasks as assigned. • Participate in training to prepare for the SAFE exam if needed. Requirements • 1-2 years of sales experience in a high outbound/inbound call center environment. • Detail-oriented and tech-savvy. • Proficiency in Microsoft Office and other software tools. • Excellent written, oral, and interpersonal skills. • Proactive and autonomous worker. • Undergraduate degree or extended relevant work experience preferred. • MLO licensing helpful but not required. Benefits • Competitive salary with potential for bonuses. • Equity in the company. • Remote work flexibility. • Comprehensive health coverage. • Training and licensing support. • Generous paid time off. • Wellbeing programs and resources. • Paid parental leave. • Career growth opportunities. Apply Job!