Vehicle Repair Claims Adjuster?/Remote or Hybrid

Vehicle Repair Claims Adjuster (Remote or Hybrid) Date: Jan 8, 2025 Location: Work from Home, NM, US Company: MAPFRE At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community. • For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams. • For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S. • For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally. This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference. Century Automotive Service Corporation , a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States. We are hiring VEHICLE REPAIR Claims Adjusters either Remote or Hybrid in Albuquerque. Vehicle Repair, Service Writing and/or Automobile Technician experience is required. This position pays $18 - $25 / hour with comprehensive benefits as of Day One. Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. MT / Alternating Saturdays, 8:00 a.m. to 1:00 p.m. MT. Summary: This position is responsible for handling/service Vehicle Service Contracts (VSC) within the Claims Department and to ensure the timely, effective, and efficient completion of all VSC claims. This position is also responsible for producing and maintaining quality customer service to all aspects of Century’s clientele. Essential Duties and Responsibilities: • Maintain the time of answered incoming claim calls to 60 seconds or less. • Must be able to effectively adjudicate 20-30 claims per day. • Maintain an average of 40+ calls per day. • Promptly, effectively, and professionally respond to all claim telephone inquiries. • Promptly handle all extraordinary claim, customer, or client issues to a successful conclusion. • Maintain positive working relationships both internally and externally. • Work closely with the Claims Lead and promptly resolve customer and/or client claims issues. • Special projects or other duties as assigned. Requirements: • Education and/or Experience: Must have at a minimum a high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry. Must have the ability to work in a fast-paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow. Must be proficient with computers and applications, i.e. MS Word, Excel, etc. Must possess good interpersonal, verbal, and written communication skills. Thank you for considering MAPFRE Insurance as part of your career journey. If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at ta We are proud to be an equal opportunity employer. #J-18808-Ljbffr Apply Job!