Virtual Customer Service Agent
Overview
Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies. You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs. Schedule: Majority of work hours are during weekdays and daytime Opportunity to create a work schedule that works best for you Earnings & Revenue: Contract earnings vary by client, with rates ranging from $14 to $20 per hour Pay is determined by your phone call status when assisting customers Additional incentives available based on client and performance metrics. Required Skills for Successful Contractors: Exceptional written and verbal communication skills Proven track record in customer service and delivering outstanding customer care Attention to detail with strong problem-solving skills Friendly, empathetic tone, and professional demeanor Self-motivated, proactive, and resourceful mindset Proficient in using technology, including computer applications and software. Technology & Equipment Requirements: Quiet and secure work environment during working hours Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted) Wired USB headset with microphone for clear communication High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet or Satellite internet service. Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS) Valid and up-to-date antivirus software installed Smart phone, Android tablet or iPad is required for program work, along with an authentication app. Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment
Requirements: Quiet, uninterrupted space Organized desk area Home Office Locations NOT Approved: Alaska Allenspark, Colorado California Coal Creek Canyon, Colorado Connecticut Delaware Denver, Colorado Edgewater, Colorado Eldora, Colorado Eldorado Springs, Colorado Flagstaff, Arizona Gold Hill, Colorado Gunbarrel, Colorado Hawaii Hygiene, Colorado Illinois Michigan Maine Massachusetts Maryland Minneapolis, Minnesota New Jersey New York Niwot, Colorado Oregon Rhode Island St. Paul, Minnesota Tucson, Arizona Vermont Washington Washington DC Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. AF 1/27 Apply Job!