Part-Time Partner Growth Coordinator (Remote)

Are you a proactive relationship-builder with a passion for driving customer success? Do you have experience in account management, customer engagement, or partner retention? If so, wichealth wants to hear from you! We are seeking a Part-Time Partner Growth Coordinator to join our fully remote team. This role focuses on increasing engagement among low-usage accounts, driving customer satisfaction, optimizing product use, and improving retention for our WIC organization partners nationwide. Key Responsibilities: Proactive Partner Engagement • Build and maintain strong relationships with wichealth partners through regular check-ins and personalized recommendations. • Serve as a partner advocate by capturing feedback and sharing insights with leadership to drive platform improvements. • Educate partners on wichealth services, highlighting features and benefits to enhance their experience. • Ensure consistent engagement through semi-annual touchpoints, fostering long-term satisfaction. • Encourage partners to adopt additional features by addressing concerns, demonstrating value, and providing tailored support. • Follow up after meetings to resolve outstanding issues, answer questions, and provide additional support. Issue Resolution & Customer Advocacy • Respond to partner inquiries regarding concerns, technical issues, or product questions. • Troubleshoot challenges partners face and clarify product usage to ensure a seamless experience. • Act as a customer advocate, capturing feedback and reporting insights to leadership. Retention & Growth • Collaborate with partners to maximize their use of wichealth, ensuring they find ongoing value. • Develop tailored strategies to drive partner retention, engagement, and satisfaction. Data-Driven Insights & Strategic Focus • Analyze partner data (e.g., usage metrics) to identify low-engagement accounts and provide actionable recommendations. • Develop action plans based on insights from successful partners, adapting strategies to improve adoption. • Regularly track and report partner engagement progress, identifying opportunities for further support. Upselling & Expansion Opportunities • Introduce partners to new offerings like the Food Guide or Vendor Training to support revenue goals. • Identify potential partnership opportunities and refer leads to the sales team. Collaborative & Cross-Functional Role • Work closely with the Communications Coordinator to align messaging. • Partner with the sales team to share insights and support revenue generation. • Identify opportunities for partners to act as wichealth advocates (e.g., testimonials, case studies, webinar participation). • Collaborate with internal teams to ensure an exceptional partner experience. CRM & Contact Management • Maintain an up-to-date partner contact list for email campaigns, newsletters, and communications. • Manage and update HubSpot to ensure accurate data, streamlined workflows, and optimized partner interactions. Who You Are: • Experienced in account management, customer success, or partner engagement (preferably in SaaS, healthcare, or education-related fields). • A strong communicator who excels at relationship-building and proactive outreach. • Data-savvy with the ability to analyze engagement trends and develop strategic solutions. • Highly organized, detail-oriented, and capable of managing multiple partner relationships effectively. • Tech-savvy and comfortable working in a remote, collaborative environment. • Familiarity with HubSpot or other CRM tools is a plus. • Experience with WIC a plus. Why Join wichealth? • Mission-driven work – Help WIC organizations improve nutrition education for families nationwide. • Flexible, part-time remote role – Work from anywhere with a schedule that fits your life. • Collaborative and supportive team – Join a passionate team dedicated to making a difference. Ready to help partners succeed? Apply today and become a key part of wichealth’s growth! Apply Job!