Inbound Customer Service Agent

Job Overview Are you looking for a flexible, work-from-home opportunity? Veriora is hiring independent contractors for customer service roles that allow you to work when, where, and how you want with a Fortune 500 Company. • *Your resume is kept on file for our records and does not influence the hiring decision. Your email address must be personal not an “edu” email*** Why Join Veriora? • No Resume, No Interview • Flexible Schedule: Set your hours to suit your lifestyle. • Remote Work: Work from the comfort of your home. • Competitive Pay: Earn as you go with growth opportunities. • Professional Growth: Develop valuable customer service skills with leading brands. • Guaranteed Hire: After successful completion of background check Requirements: • Reliable computer, internet connection, and a quiet workspace • Strong communication and problem-solving skills • Ability to manage time effectively as an independent contractor • Pay for and pass a background check • Complete certification class • Must reside in approved states Approved States (If you don't have residency in these states, please do not apply) Alabama Indiana Montana Rhode Island Alaska Iowa Nebraska South Carolina Arizona Kansas Nevada South Dakota Arkansas Kentucky New Hampshire Tennessee Delaware Louisiana New Mexico Texas Florida Maine North Carolina Utah Georgia Michigan North Dakota Virginia Hawaii Mississippi Ohio West Virginia Idaho Missouri Oklahoma Wyoming • Your resume is kept on file for our records and does not influence the hiring decision. Your email address must be personal not an “edu” email* Additional Client Program Technology Standards Requirements: Agents will need one of the following types of phone lines to service customers: • Must be proficient in English (spoken and written), other languages a plus • POTS (Plain Old Telephone) line(hard-wired to wall outlet) • Cable telephony (connected directly from router/modem device) • Digital service (connected directly from router/modem device) • VoIP through a physical hard phone, i.e., a tangible device that sits on your desktop • Hardwired telephone and headset or keypad/headset, e.g., AGPTek or Plantronics • Dual monitors are strongly recommended • MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates) • An Apple or Android cell phone is required for secondary code verification What You'll Do: • Serve as an initial point of contact for inquiries and concerns. • Provide support for existing and prospective clients via inbound telephone calls. • Resolve concerns on retail, commercial, fraud, forgery, ID theft, policy, and procedural questions. • Identify cross-sell opportunities and make referrals as appropriate. • Provide accurate, confidential client service through general servicing knowledge. Skills You Must Have: • Outstanding Prioritization skills • Display patience and empathy • Skilled and efficient in writing and verbal communication • Provide knowledgeable, friendly, and eloquent customer service Perks • Referral bonuses for successful hires • Background check refund after successful hire and outstanding performance • Be part of a supportive and professional remote work community • You can work full-time or part-time • Hourly pay, Bi-weekly paycheck • Annual Performance Bonuses If you're ready to take control of your career and enjoy the freedom of flexible, remote work, apply today! Send inquiries to [email protected]. Join us in making a difference in our customers' experiences! We look forward to welcoming you to our team. Job Type: Part-time Pay: $10.00 - $20.00 per hour Expected hours: 5 – 50 per week Benefits: • Flexible schedule • On-the-job training • Referral program • Work from home Shift: • Day shift • Evening shift • Morning shift • Night shift • Overnight shift People with a criminal record are encouraged to apply Application Question(s): • What is your state of Residence? • Are you willing to start work immediately? Language: • English (Required) Work Location: Remote Apply Job!