(ZP414) - Inside Sales Representative (Customer Service)

Peninsula Steel is a leading American provider of high-quality steel products, serving customers across the construction industry with a commitment to excellence and reliability. With a rich history of delivering top-notch solutions, Peninsula Steel prides itself on its dedication to customer satisfaction and innovation in the steel industry. Responsibilities : Peninsula Steel is seeking a dynamic Inside Sales Representative to join our dedicated Customer Service team. As a key member of our organization, you'll play a crucial role in maintaining strong customer relationships, identifying new sales opportunities, and ensuring efficient product delivery. Responsibilities : • Reach out to existing and potential customers to address their needs and explore sales opportunities. • Serve as an internal account coordinator for designated accounts. • Cultivate relationships with new clients to expand our customer base. • Provide accurate quotes, enter orders into the system, and follow up on transactions. • Collaborate with the Sales team to share insights on potential sales leads. • Ensure timely and quality delivery of customer orders, liaising with logistics as needed. • Support fellow Inside Sales Representatives in managing and growing their accounts. • Recommend suitable products to customers based on their requirements. • Address customer inquiries regarding products, pricing, availability, and credit terms. • Offer ongoing support and consultation to clients. • Distribute product samples and catalogs to interested customers. • Identify potential customers through business directories and referrals. • Stay updated on market trends, product developments, and competitors' activities. • Gather credit information on prospective clients and facilitate order processing. • Engage in negotiations with retail partners to enhance product visibility and promotion. • Coordinate the resolution of customer complaints to ensure satisfaction. • Uphold a high standard of customer service to reinforce client loyalty. • Enter orders efficiently using SAP software. Qualifications : • Proficient in English (Advanced level). • High School Diploma or equivalent education. • 2 years of experience in customer service or inside sales roles. • Experience in call centers, particularly for bilingual campaigns, is advantageous. • Proficiency in Microsoft Office suite and SAP software. • Strong verbal and written communication skills. • Active listening abilities and critical thinking. • Exceptional attention to detail. Location : This position is exclusively open to residents of Nuevo Leon, Mexico. We Offer : • Competitive compensation with all Mexican legal benefits. • Weekly pay schedule. • Comprehensive paid training program. • Provision of necessary equipment. • Direct hire (No outsourcing or staffing agencies) • Remote position with Monday to Friday schedule, from 6:00 AM to 4:00 PM. Apply Job!