Information Technology Support Specialist

JOB SUMMARY:

• Responsible for providing technical support in the installation, operation and maintenance of computer and network systems for users throughout the healthcare system.
• Provide end-user support and training to all other facility departments.
• Perform other duties as assigned.
• OSHA Bloodborne Pathogens Class III.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Install and maintain computer hardware, software, peripherals and network infrastructure.
• Setup network user accounts and maintain necessary security.
• Recommend changes to improve systems and configurations.
• Develop and lead structured end user training including implementation training, new and ongoing employee and provider training, and updates for new system enhancements.
• Assist other Information Technology staff in troubleshooting technical issues.
• Excellent communication skills and have experience working effectively with physicians, clinicians, and other support staff.
• Successfully provide application helpdesk support to answer questions and resolve end user issues.
• Ability to think independently and exercise judgment when making decisions.
• Ability to be both a team player and team leader.
• Ability to work under pressure and meet project deadlines.
• Assist in compiling necessary data for reporting purposes.
• Assists with other projects and duties as assigned by management.
• Ability to be on call, work occasional weekends, evenings, nights and early hours to accommodate facility needs.
• Assist with planning, research and acquisition of hardware and software systems.
• Strong organizational skills and attention to details.

OTHER SIGNIFICANT REQUIREMENTS:

• Maintains confidentiality while working with confidential matters on a daily basis.
• Adheres to Hamilton Healthcare Systems Behavioral Standards.
• Emulates the customer service expectations for Accountability, Respect, Integrity, Service, and Excellence.
• Maintains HIPAA compliance at all times.
• Abides by the Hamilton Healthcare System Personnel Policy and Employee Handbook.
• Interfaces with hospital staff and public while maintaining a positive customer relations atmosphere.
• Handles external communications from customers and vendors as necessary.
• Advises management of policies and procedures to improve the efficiency of the clinical informatics processes.
• Follows safety guidelines and policies for the Healthcare System.
• Performs all other duties as assigned.

JOB QUALIFICATIONS: Education:

• High school graduate.
• College degree or training and certification(s) in Information Technology or related field preferred.

Personal job-related skills:

• Strong working knowledge of personal computers, Microsoft Windows operating systems and Microsoft Office applications such as Word and Excel.
• Knowledge of operation and troubleshooting of both local area network and current server operating systems.

Licensure, registry or certification:

• None

Experience:

• Three years of experience in a technology field.
• Applicable technical training and be substituted for experience.
• Experience in the healthcare field preferred.

Physical and Mental Requirements:

• Duties of the position require intermittent walking, sitting and standing.
• Some bending, stooping and reaching is required with the lifting of items up to a weight of 50 pounds.
• Ability to comprehend and follow routine written and oral instructions.
• Strong verbal and written communication skills.
• Ability to travel frequently to offsite clinic locations and occasionally for training, seminars, or as otherwise needed.

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