VP, Client Services - Insurance (P&C)

Location: Remote, US VP, Client Services - Insurance Our client is a global customer experience consulting service provider disrupting the industry with solutions that enable businesses to scale globally while achieving top customer satisfaction. They are focused on the industries of Travel & Hospitality, Logistics, Insurance, Healthcare, Financial Services, and other Tech Businesses. Our client offers delivery in 10 different countries, in 32 languages, with over 29,000 agents. They believe that great customer experiences begin with great human experiences and put their team first to ensure this is achieved. The VP, Client Services, will be responsible for overall client relations, operational effectiveness, revenue generation & client retention for a large Insurance Client within our partner’s business portfolio. We are searching for a seasoned Client Services Leader with a strong track record in building and nurturing client relationships within our existing services portfolio. This role will have end-to-end client relationship responsibility for one of our client’s largest Insurance (P&C) clients. They will be responsible for driving the strategy and execution of our program’s growth. Experience you bring: • Pertinent experience in Client Services/Account Management within the BPO/Contact Center/Customer Experience industry • Proven success in effectively managing client relationships and accounts within the Property & Casualty sector. • Experience in maintaining client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network • Experience performing client performance analysis and developing optimization plans Primary Job Responsibilities: • Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors • Proactively supports the development of client relationships and attends meetings & reviews as required, which includes providing support to Directors in account renegotiations including RFPs from current clients. • In partnership with the Directors, establish and maintain long–term relationships with clients at a global strategic level • Identifies and implements process improvement for operational effectiveness, for client teams, based on client-specific requirements while adhering to broader operational effectiveness goals, including technology requirements • Conducts Client profitability analysis & optimization recommendations Desired Skills/Qualifications: • Strong communication and negotiation skills • Ability to build relationships with clients, partners, and stakeholders at all levels • Ability to manage multiple complex projects simultaneously • Highly responsive & have a solution-oriented mindset • Customer focus & good understanding of business cycles, budgeting & financial management Apply Job!