Admin Processor - ADT Health

What You'll Do: • Process all health referral orders. • Assist with scheduling and coordinating installations. • Answering incoming and make outgoing phone calls. • Ability to learn and understand multiple ADT support systems. • Work various MMB action queues daily. • Perform contracting and compliance tasks as assigned. • Other job duties and business tasks based on manager’s discretion. Provisioners: • Multi system data entry (Salesforce, Companion Web, IT3, Oracle) for account building in ADT systems. • Picking, packing, and programming equipment for direct-to-consumer shipping. • Phone work (inbound and outbound) to confirm information and customer need as well as schedule ADT techs for installation of Health products. • Troubleshoot with ADT techs and help to resolve issues of end users. Sales Support: • Internal and external customer support (billing updates and contract issues). • Contract processing and scanning into DM System. • Phones for switchboard and monitor phone queues for management. • Detailed invoice prep and distribution for enterprise accounts. • Open and distribute mail for department heads. • Check posting and sending to lockbox. Send list to billing team. • Enter Enterprise Sales in Salesforce, build quotes, and launch customer agreements for signature. Administrative Support and Billing: • Perform multi system medical billing and Medicaid billing for health services (portal, spreadsheet to invoice, EDI file submission). • Process claims timely and accurately and follow up with rejected and denied claims. • Inbound and outbound calling support for agencies and clients in the Medicaid space. • Account reconciliation for monthly billing. • Posting incoming payments per account. • Work with contracting team and regional field team to resolve billing issues. Contracting and Compliance: • Establish new contract via bid, completing RPF, or completing request on agency portals (In conjunction with field RSMs) • Maintain existing contracts via recredentialing or processing renewals upon agency requests. • Perform desk audits on demand by government agency (required by Medicaid). • Work with field service teams to ensure compliance and required training for ADT service techs. (Medicaid required background checks and training compliance for audits). • Receive and track agreements from field installations, chase missing paperwork, and scan and save in DM client file. • Manage field sales show schedule and supplies. Ship necessary tradeshow supplies to countrywide events when needed. Returns and Recovery: • Verify account info and virtually log equip return in various platforms/programs (Excel, Informix, MASterMind, IT3, Oracle). • Verify system swap completed correctly for replacements/conversions. • Cancel and purge accounts, when applicable. • Communicate equipment returns, as needed, prior to cancellation. • Verify and request non-return charges be applied or reversed on accounts. • Audit cancellations for accuracy and prep CXL file for submission to OnProcess. • Work with OnProcess; review their performance metrics. • SIM card deactivations (if equipment not returned). • Account investigations based on a variety of internal requests. • Work with third party recovery company on equipment collections and billing for non-returned equipment. What You'll Need: • High school diploma or equivalent. • 2+ years of office skills/experience. • Ability to handle multiple tasks. • High degree of accuracy. • Strong communication and customer service skills. • Ability to speak to customers on the telephone. • Ability to be part of a team and to work independently. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.? Apply Job!