Global Salesforce Administrator

Description Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed. We are proud to be recognized: • Among America’s Best Midsize Employers by Forbes in 2021, 2022 and 2024 • As a Chicago Tribune Top Workplace for four consecutive years (2021-2024) Role Summary We are looking for a Global Salesforce Administrator to join our dynamic Global Business Technology Solutions Team and play a crucial role in optimizing and supporting our Salesforce CRM platform. As a Global Salesforce Administrator, you will be responsible for the day-to-day support, configuration, and optimization of our Salesforce CRM platform. You will provide expertise in user management, data integrity, reporting analytics, and process automation, ensuring our teams leverage Salesforce effectively to drive business success. This role is an exciting opportunity for someone with strong technical Salesforce expertise who is eager to develop into a more business-facing role over time. As you gain experience, you will have the opportunity to work closely with key stakeholders, influence business processes, and take on more strategic responsibilities in shaping how Salesforce supports our global operations. This role is based in Itasca, IL, with minimal annual travel to our Mesa, AZ office (1-4x/year, depending on need). The role reports to our IT Head of CX and eCommerce, who is based in the U.K. Our team works in-office Monday-Thursday, with the option to work remotely on Fridays. What You’ll Do in This Role: • Systems Support: Troubleshoot issues, provide user training, and create learning resources (guides & videos). • User Management: Manage user access, permissions, roles, profiles, and security to ensure an optimized experience. • Data Management: Maintain data integrity, manage objects and configurations, and ensure data security compliance. • Reporting & Analytics: Develop dashboards and reports to support business insights and enhance user adoption. • Process Automation: Utilize Apex, Lightning components, workflows, and process builders to automate manual tasks. • Security & Updates: Conduct regular system audits, manage updates, and implement best practices to keep the platform secure. • Service Desk Support: Act as the primary point of contact for Salesforce-related service desk incidents and requests. • Project Involvement: Collaborate with teams on integration projects, change requests, and CRM enhancements. What You Bring to the Team • A minimum of 2 years of experience as a Salesforce Administrator, Systems Analyst or similar technical role. • A strong understanding of Salesforce CRM, including custom objects, formula fields, flows, and app configurations. • Salesforce certifications (Administrator, Advanced Administrator, or related) are a plus. • Experience in an international business environment is a plus. • An analytical mindset with a problem-solving approach. • The ability to influence best practices and support users at all levels. • Strong communication skills with the ability to explain technical concepts to non-technical stakeholders. • Self-motivated, organized, and able to manage multiple priorities effectively. The hiring range for this position in Itasca, IL is $90,000 to $112,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills and experience, among other factors. An annual incentive may be provided as part of the compensation package, in addition to a full range of medical, financial and/or other benefits, dependent on the level and position offered. An overview of our benefits offering is available here: Fellowes Benefits Overview. Fellowes Brands - A Family Business Since 1917 For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work better and feel better. Visit our Careers Site: www.fellowesbrands.com/us/en/careers/Pages/overview.aspx All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department. Apply Job!