IT Data Analyst - Austin, TX

Job Title: IT Data Quality Analyst Location: Must be located In/within driving distance of Austin, TX. (Hybrid - will be required to go into the office several days a week) Travel:0-10% Job description:As a Data Quality Analyst, you will collaborate with data owners and stakeholders to ensure the accuracy and completeness of data, primarily within the CMDB. Our focus is on all things ServiceNow. You will enhance data quality by developing data rules and utilizing the Data Quality Application to notify data owners for remediation. Additionally, you will maintain ETL integrations with flat files and expand our footprint with further CMDB automations. The Data Quality Management Team operates within the Business Intelligence Office and works closely with the MSI SACM team. Key Responsibilities: Support CSDM (including IRE and CMDB Health)Perform data analysis in Excel and write SQL queriesEngage in data engineering tasks, including data mapping exercises and evaluating the life cycle of a CI record (from creation to retirement). Analyze problems and design solutions. Exercise creativity to deliver value and cost savings to the program. Maintain a growth mindset, expanding your ServiceNow fluency and understanding of its inner workings and backend. Manage projects and stakeholders effectively. while exhibiting boldness and the ability to drive workstreams and work sessions. Interact with customers, SCPs, DIR, and internal staff. Oversee software deployment, including user acceptance testing. Write documentation for internal and customer/SCP-facing processes. Assess, configure, and enforce data quality and business rule management, including Attribute Domain Contracts, Relational Integrity Rules, State-dependent objects, and Event Histories.Promote the accuracy and completeness of ServiceNow ITSM data.Gather and document business requirements for ETL implementation and integration, drafting common data models, data management strategies, workflows, and reference architectures.Conduct root cause analysis and notify data owners/suppliers for corrections and proper escalation. Required Skills: Strong analytical skills Proficiency in MS Office Suite (Excel, Word, Visio, etc.) ServiceNow and CMDB knowledge Demonstrate attention to detail and organizational skills Local to Austin, TX and willingess to work hybrid (in office/wfh schedule) Desired Skills: ITIL v4 Foundations certification. ServiceNow Administration or micro-certification Programming knowledge/experience. Experience with Power Query/Power BI Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Get The Future You Want | www.capgemini.com Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Apply Job!