Supervisor - Cargo Operations

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Build what’s next with us. Let’s define tomorrow together. We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold. Job overview and responsibilities The Supervisor - Cargo Operations will lead all aspects of Cargo operations including freight and mail handling, data entry, scanning and running. This position will focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines and union contracts. Other key responsibilities include: • Analyze trends, review relevant data points and take steps to address any issues not meeting expectations • Engage and educate front line co-workers to deliver outstanding customer service & timely quality products through ramp, cargo and station briefings, one-on-one conversations and developing team communication • Proficient in the use of the EPS tool and a validated understanding of the various employee accountability letters, according to the collective bargaining agreement • Provide technical guidance and interpret guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently • Conduct routine investigations to identify, address and issue appropriate and timely corrective action in compliance with guidelines • Lead Cargo Supply inventory and ordering, ULD inventory and supplies and RFS and maintain the station's DRS Page to ensure it is up to date • Partner with Corporate Real Estate, IT, local airport authorities and building maintenance to lead Cargo software and facilities • Represent station as advocate for areas such as Claims & Loss prevention and Temperate Control products • Audit vendor compliance of regulatory policies such as training, Safety (OSHA), Security (TSA), Customs (CBP), Government Affairs, Dangerous Goods (FAA), Accounting and Financial Controls (SEC), UA defined policy and procedure (FAA) Please note: This role is 100% onsite at ORD United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table! What’s needed to succeed (Minimum Qualifications): • High School Diploma, GED or education equivalent required • At least 5 years experience in operations and/or organizational leadership required • Strong written and oral communication skills required • Conflict resolution and decision making, with the ability to lead required • Proficient in IT systems and common software appropriate to work group required • Operations and Vendor Management experience required • Knowledge of MS Office applications required • Skills: Business analysis, building strategic relationships, influencing continuous improvement required • Strong business insight • Planning/multi-tasking required • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • May require working weekends, holidays, and/or shift work. Reliable, punctual attendance is a crucial function of the position What will help you propel from the pack (Preferred Qualifications): • Bachelor's degree • Influencing, Relationship, Connectivity Skills, Field Operational Leadership preferred United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact: [email protected] to request accommodation. Apply Job!