Online Chat Representative/ Live Chat Agent

The Offer • Opportunity within a company with a solid track record of performance • Leadership Role • Join a market leader within Telecommunications Ideal Candidate You will be responsible for : • Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues. • Working closely with internal stakeholders to solve client issues. • Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement. • Developing account plans to enhance service delivery. • Handling inbound calls and emails in a professional manner. • Resolving customer inquiries and requests and ensuring strong customer satisfaction. • Working with various internal teams to ensure prompt and accurate order processing and delivery. • Escalating customer feedback as required. The Profile • You have at least 1 year experience within a Client Services or Customer Service role, ideally within the the Accounting Industry, Asset Management and Telecommunications industry. • You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes. • You possess excellent interpersonal as well as written and verbal communication skills. • You possess strong analytical skills and are comfortable dealing with numerical data • You are a strong team player who can manage multiple stakeholders • You are a strong mentor and coach who can build high performing teams The Employer Our client is an outsourced solution for Home Health agencies. Our client saw a need in the marketplace for a fully functioning clinical back office to support agencies who struggle with timely submissions of claims, cash flow issues, regulatory requirements, and lost income. Apply Job!