Customer Support Specialist - Live Chat and Email
Description We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. In this role with The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates will respond to incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers. Company Culture and Environment The culture at The Digital Headhunter emphasizes customer service excellence and teamwork. Associates are expected to be proactive problem solvers and work collaboratively to enhance the customer experience. Career Growth and Development Opportunities Working as a Live Chat and Email Associate provides exposure to customer service operations, which can lead to potential advancement opportunities within the company in various customer-facing roles. Detailed Benefits and Perks Competitive salary based on experience Opportunities for professional development and training Supportive work environment focused on team collaboration Compensation and Benefits Health, dental, and vision insurance Flexible working hours Paid time off and holiday pay Why you should apply for this position today This role presents a unique opportunity to be part of a dedicated team that values customer service. You will contribute to making a positive impact on customer experiences while developing your skills in a supportive environment. Skills Strong written and verbal communication skills Technical proficiency in troubleshooting Ability to think critically and solve problems effectively Customer service orientation Proficiency in using chat and email platforms Responsibilities Respond to incoming chats and emails from customers Assist customers in troubleshooting and servicing covered products Identify and address customer needs effectively Maintain a positive and helpful demeanor at all times Qualifications Previous experience in customer service or a related field preferred Strong technical skills Ability to work in a fast-paced environment Good interpersonal skills and teamwork abilities Education Requirements High school diploma or equivalent Education Requirements Credential Category Secondary Education Experience Requirements Prior experience in a customer service role is an advantage Familiarity with technical troubleshooting is preferred Why work in Creve Coeur, MO Creve Coeur, MO offers a welcoming community with a vibrant business environment. The area is rich in parks, dining, and recreational opportunities, providing a balanced lifestyle for professionals. Additionally, its proximity to St. Louis ensures easy access to a diverse range of cultural and entertainment options. Apply Job!