Call Center Support Coordinator - Remote - Part Time

Job Type Part-time Description Metro PT is looking for a part-time Call Center Support Coordinator. Under the supervision of the Call Center Supervisor, he or she will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team! Job Status: Part-Time Location: Remote with preference for candidates in the New York area but we can accept candidates from New York, Florida, Georgia, Maryland, Pennsylvania, and Virginia Hourly Rate: $17-$20

Requirements

What You'll be Doing! • Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications. • Route escalated calls to the appropriate department and personnel. • Complete tasks surrounding the nature of the call and providing the highest level of patient care and support. • Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits. • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. • Answer a high volume of calls Schedule: 11am-4pm Monday, Tuesday, Thursday, Friday Who You Are! • High School Diploma or equivalent • Strong customer service skills; ability to diffuse client frustrations • Excellent interpersonal and communication skills • Ability to use logic and problem-solving skills to resolve issues • Ability to work independently under tight deadlines in a rapidly changing environment • Excellent time management and organizational skills Salary Description $17-$20/ hour Apply Job!