Associate, New Verticals - Alcohol Strategy & Operations
About the Team The New Verticals team is all about expanding DoorDash beyond Restaurants, and helping deliver anything our Customers want. Since launching alcohol delivery in 2020, DoorDash has added 30,000+ stores to our platform across most major US markets. As we continue scaling, our focus is on achieving perfect order quality and expanding our offerings to new merchants and products. The Alcohol team (of ~15 people) sits within the broader New Business Verticals organization and owns the end-to-end alcohol business, including growth, fulfillment, logistics, and quality. Join us in our global mission to empower and grow local economies!
About the Role
We’re looking for a rockstar Associate to join the Alcohol Strategy & Operations team. Our mandate is to onboard merchants effectively, fulfill every order with speed and accuracy, and optimize our logistics network. In this role, you will work cross-functionally to identify opportunities, develop operational processes, and enhance product tooling at scale. You will own key business metrics, drive strategic initiatives, run experiments, and pull operational & product levers to drive impactful results across the Alcohol business. We’re looking for a collaborative, analytical, and action-oriented operator who is excited to roll up their sleeves, dig into the data, and solve complex problems to improve the operation and grow the business! You’re excited about this opportunity because you will…
- Build & scale. You’ll have your fingerprints all over DoorDash’s Alcohol business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
- Strategize. You will help develop the strategy for how we bring the local community directly to our consumers, achieving perfect quality, speed and accuracy every time. You will help create quarterly and annual plans that push our business forward and are aligned with our product capabilities.
- Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
- Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
- Collaborate & lead. You’ll work with cross-functional teams, including sales, product, and engineering to build this new line of business for DoorDash.
We’re excited about you because…
- You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
- You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
- You’re analytical. You let data win arguments, and you’re comfortable building complex SQL queries across multiple data sources and have experience with data visualization and dashboarding tools.
- You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
- You’re customer focused. You are able to identify user pain points, lead with the user front of mind and build go to market strategy to enhance our merchant experience.
- You have 1-3+ years of experience. You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
- You have a completed Bachelor’s Degree.
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