Customer Service Representative,Onsite
Job Title: FL-DOE-OSFA-Customer Service Representative (Onsite) Job Type: Contract (May 23, 2025 – June 30, 2025, with potential renewal) Schedule: Monday to Friday, 8:00 AM – 5:00 PM Work Location: Onsite – Tallahassee, FL Job Summary: We're seeking a Customer Service Representative to support the Office of Student Financial Assistance by answering calls from Florida high school and college students about scholarship and grant opportunities. This is a public-facing role ideal for individuals who are calm under pressure, comfortable using computers, and enjoy helping others. Responsibilities:
- Handle inbound calls from students and families regarding scholarships and grants
- Provide accurate and timely information following provided guidelines
- Log and manage interactions using computer systems
- Escalate complex or unresolved issues appropriately
Required Qualifications:
- High school diploma, general education degree, or equivalent
- Strong communication and interpersonal skills
- Ability to remain calm and professional during high-pressure calls
- Basic computer proficiency and data entry skills
Preferred Qualifications:
- Previous experience in a customer service or call center environment
- Familiarity with state or educational programs a plus
Job Type: Contract Pay: $13.00 per hour Expected hours: 40 per week Shift:
- Morning shift
Work Location: On the road Apply Job!