Remote Customer Service Representative - Aftermarket Auto Parts
Job title: Remote Customer Service Representative - Aftermarket Auto Parts in Utah at Turn5, Inc.
Company: Turn5, Inc.
Job description: Overview:Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us!Join our Customer Service Team and help support automotive enthusiasts with purchases for their dream builds while working from HOME with the competitive earning potential opportunities below!
- Starting Pay: $15/hour + hourly shift differential opportunities dependent on schedule.
- Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
- Perfect Attendance Bonus: Now through 05/31/2025, if you work a weekend or closing shift schedule, you have the opportunity to bonus up to $100 each week for maintaining perfect attendance!
- Performance Bonus: You have the opportunity to earn up to an additional $2.50/hour each week based on your performance!
- Tenure-Based Pay Increases: Earn an additional $0.50/hour after reaching your 6-Month, 12-Month, 18-Month, and 24-Month work anniversaries with Turn5!
- Education: High school diploma or an equivalent combination of education and experience.
- A minimum of 1 year of previous Customer Service experience.
- Must have or have the ability to acquire automotive knowledge in all supported vehicles.
- Ability to maintain professionalism and use tact when dealing with difficult customers
- Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
- Excellent organizational skills with the ability to handle multiple tasks simultaneously.
- Oral and written communication, interpersonal skills.
- Ability to prioritize workload and meet deadlines.
- Upon hire, successful completion of the Turn5 customer service new hire training program.
- Bi-lingual a plus.
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
- Health Insurance: Medical, dental, and vision coverage
- Financial: 401(k)/Roth plans with generous company match!
- Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursement
- Automotive Enthusiast Program:
- Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
- Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles.
- Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
- Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
- Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc.
- Displays professional, courteous demeanor when handling customer calls. Provides prompt, efficient service for all customer inquiries.
- Efficiently enters and processes customer requests.
- Answers questions and educates customers around policies & procedures.
- Continues education and improves knowledge through company sponsored programs and training.
- Notifies Customer Service Leadership of trends or problems encountered.
- Meets performance expectations of the position regarding customer service quality, productivity, and availability.
- Upholds first touch resolution (FTR) standards.
- Participates in special projects and performs other duties as assigned by management.
- Visual and hearing capability.
- Ability to sit for long periods of time.
- Ability to maintain attendance as defined by company policy.
- Ability to work under pressure to meet strict deadlines.
- Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
- Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
- Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.