Product Manager, Chargebacks
Job title: Product Manager, Chargebacks in Jacksonville, FL at Paysafe
Company: Paysafe
Job description: About Paysafe
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available atWe are seeking a Chargebacks Product Manager to lead and enhance our chargeback and dispute management solutions. This role requires a strategic thinker who understands the complexities of chargebacks, payments, and risk mitigation. You will collaborate cross-functionally to drive product innovation, improve operational efficiency, and enhance customer experience in managing disputes and fraud-related claims. This role is based in our Jacksonville, Florida office and offers a hybrid working environment of 3 in office days during the work week and 2 remote working days during the work week.Key Responsibilities:
- Define the vision, strategy, and roadmap for chargeback and dispute management solutions.
- Stay ahead of industry trends, regulatory changes, and emerging technologies in chargeback and fraud prevention.
- Work with stakeholders to align the chargebacks product strategy with company objectives.
- Partner with engineering, data science, and operations teams to enhance chargeback processes and develop scalable solutions.
- Design automation and AI-driven solutions to optimize dispute resolution and fraud detection.
- Collaborate with internal risk, compliance, and legal teams to ensure regulatory adherence.
- Work closely with merchants, financial institutions, and payment processors to understand pain points and improve dispute resolution processes.
- Gather feedback from customers and stakeholders to continuously refine product features.
- Define and monitor key performance indicators (KPIs) such as chargeback win rates, operational efficiency, and fraud mitigation effectiveness.
- Identify opportunities to reduce chargeback losses and operational costs through data-driven decision-making.
- Collaborate with finance teams to assess revenue impacts and cost savings from chargeback initiatives.
- Partner with marketing and sales teams to develop go-to-market strategies for chargeback-related features.
- Educate internal teams on chargeback management best practices and product capabilities.
- Drive alignment across teams to enhance end-to-end chargeback processing.
- 5+ years of product management experience in payments, fraud, risk, or chargeback management
- Deep knowledge of chargeback rules and regulations (e.g., Visa, Mastercard, AMEX, NACHA).
- Experience working with payment processors, acquirers, and networks on dispute resolution.
- Familiarity with chargeback automation tools, AI-driven fraud prevention, and dispute analytics.
- Strong data analytics skills, including SQL or other data tools, to drive product insights.
- Experience working with Agile development teams and defining product requirements.
- Excellent stakeholder management, communication, and problem-solving skills.
- Experience in prepaid, card issuing, or acquiring businesses.
- Knowledge of EMV 3DS, PSD2, and regulatory frameworks impacting chargebacks.
- Understanding of BIN sponsorship models and chargeback liability shifts.