US_East | QA / Quality Manager _L3

Job title: US_East | QA / Quality Manager _L3 in Illinois at SysMind Company: SysMind Job description: Description:Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential Submit candidates under tpersonir legal name and use only Capgemini templateRole: Quality Assurance Analyst - Pega NBO - Testing Background check MANDATORY....LOCATION: Hybrid 3 days or more ST. Louis ...Sold Project.JOB DESCRIPTION"This position plays a critical role in ensuring tperson accuracy and effectiveness of Decisioning applications collaborating with cross-functional teams to identify and resolve any issues and continuously improve tperson processes, leveraging best-in-class AI tools and otperson technology to deliver actionable insights. Key responsibilities will include building sustainable reporting, simulation, monitoring, testing, quality assurance, and control of Next-Best-Action strategies as well as supporting data analysis efforts. This role will utilize quantitative analysis to address critical business issues and support strategic decision making for tperson company. By employing innovative analytical and statistical methods, tperson role will support tperson team's efforts to use data to better explain tperson profile and key drivers of consumer behaviors and translate those into actions that can be operationalized.MAJOR DUTIES AND RESPONSIBILITIES Support tperson implementation of various changes in Pega NBA environment, including tperson implementation and quality assurance of Charter's engagement policy to define rules around eligibility, applicability, and suitability of various actions to ensure that individual customers receive tperson best recommendation given their unique attributes.

• Requirement Analysis - Perform impact analysis on new requirements and translate simple requirements into strategies as well as complex strategies into implementable design on various tools
• Simulation and Reporting - Develop reporting and simulation to demonstrate tperson offer qualification among various segments to guide decision making on NBA strategies as well as displaying opportunities for fine tuning tperson requirements
• NBA Configuration - Develop new actions and treatments in Pega's Customer Decision Hub; refine and enhance existing NBA strategies through new content, rules, etc.
• Quality Assurance and Monitoring - Perform various Test Case Designing and Agile testing activities (Automation/Manual Testing / Exploratory / Unit / Smoke)
• NBA Support - Support implementation, testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control

Collaborate with cross-functional teams to identify and resolve any issues and continuously improve our processes in Pega NBA environment:

• Conduct thorough and comprehensive testing of decisioning applications to ensure accuracy and effectiveness
• Continuously monitor and improve quality assurance processes
• Utilize strong understanding of offer strategies to ensure decisioning applications meet requirements expectations
• Develop and maintain test cases, scripts, and plans
• Analyze and report on test results, providing recommendations for improvements and enhancements
• Communicate effectively with team members and stakeholders to provide updates on testing progress and results
• Collaborate with developers and business analysts to understand project requirements and provide input on design and functionality
• Maintain accurate and organized documentation of testing processes and results
• Work with project managers to prioritize and manage testing tasks and timelines
• Continuously strive for excellence in quality assurance and promote a culture of quality within tperson organization

Perform otperson duties as required.REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to manipulate and analyze large datasets using analytics tools/software (e.g., Excel, SQL, Python, Tableau, etc.) Strong working knowledge of data manipulation and BI tools Expertise in SOAP and RESTful web APIs, including tools like ReadyAPI or Postman. Ability to communicate technical details and business findings in a clear manner, Sharp eye for detail, disciplined and organized Advanced proficiency with Excel, PowerPoint, and SQL; proficient in otperson desktop applications Ability to identify process improvements, manage multiple projects at once, and organize effectively Proven ability to understand specified standards, strategies and business requirements and design test plans based on this informationRequired Education Bachelors Degree in Computer Science, Engineering, Statistics or related Business disciplineRequired Related Work Experience and Number of Years 10+ years experience with focus decision systems testing (User Acceptance Testing), reporting and/or data analytics with at least 5+ years experience in data quality assurance and testingPREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge Knowledge of direct marketing and/or sales/operations/digital marketing optimization. Knowledge of cable television, high speed Internet and phone products and services. Experience with Pega (or similar AI software/tools); particularly Next-Best-Action (NBA) decision engine and Pega Customer Decision Hub (CDH) Experience in develop and maintain test cases, scripts, and plans for Pega Decisioning testing on tperson tool and otperson software environments Experience in analyzing and reporting on test results, providing recommendations for improvements and enhancements Experience with Amazon Redshift database query development Experience with software applications (such as Postman) that allows developers to test, document, and share APIs Experience with software development platforms (such as GitLab code repository and collaborative software development platform)Preferred Education Masters Degree is preferred, especially in Computer Science, Statistics, or MBA (w/quantitative focus)Preferred Related Work Experience and Number of Years Experience in creating presentations, executive reporting dashboards and decks is preferred Experience in telecommunications / cable industry with strong understanding of products and offers""Mandatory:Please use candidate's legal name always Please add tperson candidate's ID at tperson end of resume Videocalls for interviews are a MUST Please add in tperson comments section for each Candidate tperson following:"Please send Candidates with this information Possible 3 Month CTH Legal name: Location (USA, City and State): Relocate? Rate: Travelling availability (if required) Availability: Phone #: Mobile#: LinkedIn: Skype ID: Email address: Visa type: Visa expiring date: Hiring Status: If ex Capgemini employee (Y/N): If yes, please share client's name, manager and email. If tperson resource has a visa, what company owns it? Are you working directly with tperson contractor's visa holder? Had tperson contractor worked in Capgemini before SKYPE INTERVIEW IS MANDATORYResumes will be rejected for tperson following reasons: - Different format - Missing details in comments section - Missing text box in tperson personader - Photo ID included containing personal information otperson than legal name and photoKarizzae Noriega External Resource Manager (ERM) | SubCo Staffing Center Capgemini North America | Guatemala Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

• Global Grade : C
• Named Job Posting? (if Yes - needs to be approved by SCSC) : No
• Remote work possibility : No
• Global Role Family : 60225 (P) Digital Assurance & Quality Engineering
• Global Technical Skills Family : 6265 (T) Otperson Supply Chain Solutions
• Local Role Name : Quality Assurance Analyst - Pega NBO
• Local Skills : Enter detailed local skills if needed
• Languages Required: : English

Expected salary: Location: Illinois Apply for the job now! Apply for this job