National Account Manager - eCommerce
Job title: National Account Manager - eCommerce in Charlotte, NC at Husqvarna
Company: Husqvarna
Job description: The National Account Manager as part of the ecommerce team is imbedded into strategic retail sales account teams responsible not only for producing annual business plans and executing associated tactics delivering a true omni channel experience but also advancing cross functional expertise creating leading practices that drive sustainable, profitable growth advantaging Husqvarna in the marketplace. This is a split role focusing on both ecommerce as well as select instore sales activation.What You Need to Know:
- Responsible for ecommerce and instore account P&L management, definition of account KPI’s, and actionable results to achieve/ exceed targets
- Work with the retail sales account team to embed ecommerce into overall plan and deliver a true omni-channel strategy
- Develop and implement customer specific annual sales plans, focused on product distribution, placement, pricing and promotional activity.
- Fosters strong relationships with customer buying teams and key internal support teams as well as providing a link between both customers and internal cross functional teams.
- Prepare for the negotiation process with all cross-functional team members to ensure alignment with set goals and associated expectations.
- Responsible for all details related to the day to day business i.e.: item and content set-up, volume forecasting, deductions, price changes, and all administrative issues.
- Manage all customer contracts, trade funds and promotion ROI analysis
- Owns customer support, including logistics, order processing and fulfillment; coordinates with supply chain colleagues to forecast demand and ensure ability to fulfill obligations
- Manages eCommerce & instore assortment and pricing; communicates regularly with Commercial teams to manage channel conflict
- Communicates marketplace and competitive knowledge regularly to recommend tactic adjustments and share learnings
- Delivers business and category reviews, including product and merchandising initiatives, performance measures, and ongoing tactical plans.
- Performs competitive product analysis, identifying and evaluating product characteristics, market share, pricing, and advertising.
- 3 -5 years ecommerce Account Management experience
- Deep, tactical knowledge of Lowes.com
- Significant analytical and critical thinking skills with experience analyzing data & translating it into action
- Demonstrated success in challenging and ambiguous business situations
- Experience defending plans and making the case for resources with data
- Ability to maintain excellence and be highly effective working with a remote team and having only periodic in-person contact with leadership
- Ability to work with ambiguity, navigate and add value to business situations and organizational challenges with no existing process or solution
- Excellent organizational skills and the ability to discern priorities without supervision
- Strong attention to detail balanced with a sense of urgency and a commitment to excellence