CyberArk Sr.Build and Support/Ops Lead/Alpharetta, GA /Dallas,TX(2-3 weeks remote then onsite)/6+mo
Job title: CyberArk Sr.Build and Support/Ops Lead/Alpharetta, GA /Dallas,TX(2-3 weeks remote then onsite)/6+mo in Dallas, TX at Suncap Technology
Company: Suncap Technology
Job description: Job Description:Position: CyberArk Sr. – Build and Support / Ops Lead
Locations: Alpharetta, GA / Dallas, TX (2-3 weeks remote max. then onsite)Following will be CyberArk Sr. Lead responsibilities:
- Work on EFTPS Build activities.
- Target System on-boarding
- Single Point of Contact for support services
- Lead the complete operations team on technical front
- Respond to the email's for any advisory task.
- On-call support with the aligned support team member.
- Debugging the issues
- Provide the onsite support for Major/Minor upgrade.
- Perform RCA's
- DR Failover drills
- Define any new policies in the PAM Solution
- Break glass password retrieval
- Update documentation as and when required
- Any new server Account Addition /Deletion for existing types of integrations.
- Adding users in the group and opening of firewall port request.
- Troubleshooting of operational issues like:
- In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.
- To perform drills related to:
- Business continuity with DR environment
- Manage policies configured in the PAM solution
- Creating new policies
- Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices
- Build and test framework for:
- New Server On-boarding
- User/ Admin Provisioning process for least privilege usage
- Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems
- Target system on-boarding onto EFTPS environment
- Reporting & Platform Maintenance:
- Response to performance alerts and warnings
- Log monitoring and analysis per instance
- Coordination with other resolver groups per instance
- Trend analysis
- Knowledge Management
- Health Monitoring Check-up
- Continuous Service Improvement
- Impact analysis report as & when required
- Reporting :
- ITSM Reporting
- Performance Reporting
- Executive Reporting
- Adhoc Reports
- Ticket Management:
- Incident Management
- Service Request Management
- Problem ticket Management
- Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution