Customer Experience Operations | Customer.io | $130k-$130k | Remote (Worldwide)

Hi, I’m Steve, Sr Director, Rev Ops at Customer.io!

We’re looking for someone to be the first hire on our CX Ops team, to help us optimize our tool stack to enable our department to operate more efficiently. As a CX Ops Manager, you will be responsible for ensuring our tools are seamlessly integrated into our customer-facing support and our internal reporting processes. The expectation is that you will improve our workflows and help the team do more, faster.

You will work closely with CX leadership and manage the functions to improve productivity and performance. Our goal is to make Planhat, Zendesk, and Salesforce – alongside other tools – the best user experience to drive positive results. We are seeking strategic and analytical thinkers to help us get there. As a distributed company, we strongly value effective communication skills, accountability, and collaboration.

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We offer a starting salary of $130,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

Apply at the link below and tell us why you’re interested in the position! We plan to respond to all applicants with a status update about your application.