Ownership CX Specialist

Job DescriptionWe are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.In this position...Be part of Ford Motor Company's Lincoln service division responsible for dealership contacts in northern California. Join our team to make an immediate impact on key performance indicators (KPIs) for customer satisfaction, remote service experiences, parts purchases and more.ResponsibilitiesWhat you'll do...

• Be part of Ford Motor Company's Lincoln service division responsible for dealership contacts in northern California.
• Join our team to make an immediate impact on key performance indicators (KPIs) for customer satisfaction, remote service experiences, parts purchases and more.
• Ensure projects and deliverables are communicated and completed in a timely manner.
• Communicate key metrics in a highly effective manner to be clear and concise with both Company and dealership employees.
• Contact and manage Lincoln dealership in Northern California area, consulting to improve the Lincoln Ownership experience and Parts & Service business.
• Identify and help resolve opportunities for process improvement to implement best practices by leveraging mainframe applications and Qlik dashboards. Candidate would be proficient in being able to utilize Microsoft 365 Suite.

QualificationsYou'll have...

• Bachelor's degree
• 5+ years of experience within automotive or related industries, with a track record of increasing responsibility.

Even better, you may have...

• 2+ years of dealership automotive contact experience.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:• Immediate medical, dental, vision and prescription drug coverage• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more• Vehicle discount program for employees and family members and management leases• Tuition assistance• Established and active employee resource groups• Paid time off for individual and team community service• A generous schedule of paid holidays, including the week between Christmas and New Year's Day• Paid time off and the option to purchase additional vacation time.For more information on salary and benefits, click here: BENEFITSThis position is a range of salary grades SG5 to SG8 . Visa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-MN1 Apply To This Job