Entry Level Tech Support 100% WORK FROM HOME + Benefits

Hey there, are you looking for an awesome 100% work-from-home opportunity? Look no further because OneSupport is hiring Technical Support Representatives!

As part of our team, you'll enjoy lots of perks! Starting from day one of training, you will earn $12/hour. And after 90 days, you will have the opportunity to use Paid Time Off (PTO) - which starts accruing on day one.

There's also plenty of room for growth in our organization. We're committed to promoting exclusively from within, meaning that if you're the kind of person who's willing to work hard and go the extra mile, you'll have ample opportunities to advance your career and take on new challenges.

We offer benefits too! Depending on your employment status, you may qualify for medical, dental, vision, life insurance, and even 401k with matching.

Plus, we'll provide you with the paid training you need to succeed in your new role.

What exactly will you be doing in this new role, you ask? As a member of our technical support team, you'll have the opportunity to provide troubleshooting assistance for both residential and business customers, helping them overcome issues like slow internet speeds, outages, and email support. It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day.

To be considered for this position, you'll need a computer running an authentic/validated/native copy of Windows 10, 11, or the most current macOS (Macs cannot be more than 5 years old), a USB headset and webcam, and at least one 15" or larger monitor. Your internet speed should be at least 2 Mbps download and 1 Mbps upload, and a direct Ethernet connection is preferred.

In addition to having tech and customer service skills, you'll also need to be able to sit for extended periods of time, have manual dexterity, and type at a rate of 40 WPM with 80% accuracy. A job like this also requires a quiet and distraction-free workspace.

Currently, we can only hire applicants who are located in the beautiful states of Alabama, Arkansas, Florida*, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico (except Santa Fe County and Las Cruces), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin. If you call one of these states home, we would love to hear from you.

Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you!

Job Types: Full-time, Part-time

• Residents of Florida (if hired) will be offered $13 per hour per state law.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Work setting:

• Remote

Application Question(s):

• Are you flexible on your availability for example Open to both day shift (AM) and night shift (PM) with/without a preference?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.