Agent Account Manager (Local Hero)

Local Hero is looking for an entrepreneurial self-starter Account Manager- Agent Program to participate in the management of our Allstate Agent program.

Our agent clients look to us for revenue solutions; it will be your duty to utilize all available tactics and tools to generate the best outcomes for our retail agent clients.

At Local Hero, we strive to provide our clients with the utmost in performance and service while delivering successful campaign outcomes.

This position is remote (hybrid available if within commuting distance to Boulder, CO) and open to candidates living in the following locations:

Colorado, Florida, Illinois, Kansas, Michigan, Missouri, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Virginia, Wyoming, Washington DC, and Puerto Rico

• Relocation assistance is not provided. Do not apply if you do not reside in one of the above locations unless you are already planning to relocate at your own expense.

A Day in the Life

• Manage account relationships with Allstate agents

• Manage internal processes and systems related to our Allstate agent program

• Onboard, retain and upsell new and existing Allstate agents

• Lead occasional webinars with new Allstate agents

• Facilitate communications with a variety of internal and external stakeholders

• Help process and QA client orders and renewals

• Review and optimize creative and media outputs

• Mitigate and problem-solve operational blockers

• Identify opportunities to improve process efficiency and effectiveness

• Maintain and optimize quality control measures

• Collaborate cross-functionally with internal stakeholders to solve business need

If this sounds like you and you seek growth challenge, we want to hear from you!

Here's what you need to get our attention

• Bachelors in relevant area (or equivalent work experience).

• 3+ years account management, operations, client onboarding, and/or project management experience in a SMB-focused SaaS or marketing services company or agency

• Proficiency in using operations management software

Here's what will make us call you for sure

• Demonstrated success executing and managing operations

• Willing to communicate directly, clearly, and rapidly with stakeholders

• Customer-centric with demonstrable empathy for users

• Ability to weigh tradeoffs and make difficult prioritization decisions

• Excellent teamwork skills

And if we haven’t convinced you yet, here is why you’ll want to be part of our team

We aren’t just in the most beautiful city in the world (in our humble opinion), but a place where fun isn’t a 4-letter word:

• For those onsite, a safe workspace, free on-site parking, and a dog-friendly office.
• Regular full-time hybrid or remote workers receive a quarterly work from home stipend.
• Time off is as important as hard work! Salaried employees are on a Flex PTO plan and hourly employees receive a standard 15 days of PTO, with increasing accruals the longer they stay with us.
• Generous holidays including a reduced schedule between Christmas and New Years
• We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums!
• Access to Flexible Spending Accounts Plan
• Matching traditional and Roth 401k
• Employee Assistance Program
• Supplemental leave: self-care and family first!
• 4-week paid sabbatical after 10 years of service
• Life Insurance
• A killer culture with team members who have your back!

Base Salary: $65k-75k DOE (+Bonus/commission eligible)

COME AS YOU ARE: your gender, your gods, your sex life, your skin color or your big shot uncle don't make a difference here. Local Hero is a progressive and open-minded meritocracy. If you're smart and good at what you do, come as you are.