Apply Now: Call Center Service Agent
Looking for a straightforward job? We're hiring a Call Center Service Agent! Embrace a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.
Â
Â
PRIMARY RESPONSIBILITIES.  Utilize Fetch operating standards, call flows and knowledge base information, to support customer inquiries  Maintain product knowledge through self-directed training and by accessing desktop tools...  Follow guidelines to achieve goals, optimizing every customer interaction  With each interaction, act as a brand ambassador, strengthening the positive feelings customers have about Fetch pet insurance  Treat every interaction with professionalism and sincere concern for the outcome  Actively collaborate with your immediate team and raise awareness of issues affecting the customer experience  Participate in team meetings, elevating ideas around how to create a more productive work flow and/or work environment  Take advantage of upskilling opportunities, which may include additional insurance credentials DAY-TO-DAY RESPONSIBILITIES.  Take a high volume of inbound calls, giving each customer your full attention and working toward a first call resolution  Follow-up with policy holders through outbound calls and emails  Demonstrate professionalism and accountability with each interaction  Track your daily progress against set goals  Must be able to work a minimum of 40-42 hours per week with varied shifts, ranging from 8 AM-8 PM ET daily REQUIREMENTS.  Active Property & Casualty insurance license preferred  A minimum of one (1) year of call center experience  Previous customer service experience required  Able to multitask accessing systems, conversing with customers, and actively listening in real-time  Ability to work through customer issues, sometimes complex, in a calm, focused manner  Demonstrated success working in a remote environment  Ability to interface with a wide range of customer types; demonstrating empathy and patience  Attention to detail, able to communicate product-specific information in a factual and influential way  Excellent verbal, interpersonal, and written communication skills  Able to anticipate needs, innovate and flourish in a high-volume, fast-paced environment  Proficient in applications such as phone applications, G-Suite applications, and various Internet browsers  BachelorÂs degree preferred WORK-FROM-HOME SET-UP.  Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)=  A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions  Office space must be large enough to accommodate two 19 monitors, laptop, mouse, keyboard, phone and headset  Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally. Not just pets, we want our employees to live their best lives, too  here at Fetch, you will have:  401k matching  Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday  One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days  Volunteering - eligible to earn up to 8 floating holiday hours per calendar year  Educational Assistance Programs  Department incentive perks  Fetch Pet Insurance discount - 50% off, up to $1000 savings/year If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs. Job Type: Full-time Pay: From $20.00 per hour Expected hours: 42 per week Benefits:  401(k)  401(k) matching  Dental insurance  Disability insurance  Employee discount  Flexible schedule  Health insurance  Health savings account  Life insurance  Paid time off  Paid training  Tuition reimbursement  Vision insurance  Work from home Schedule:  8 hour shift  Monday to Friday  Weekends as needed Work Location: Remote Apply Job!Â
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply To This Job