[Work From Home] Amazon online jobs

Ready to make a real impact? We're hiring a Amazon Online! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

 

 

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Summary Of Responsibilities • Effectively communicate in a clear and professional manner at all times • Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners • Effectively manage sensitive cases by reporting up the escalation matrix • Demonstrate excellent time-management skills • Maintains or exceeds targeted performance metrics • Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic QualificationsQualitative RequirementsØ Graduation in any specialization from a recognized university.Ø Excellent communication skills (written and verbal) in English language.Ø Ability to communicate correctly and clearly with all customersØ Good comprehension skills – ability to clearly understand and state the issues customers presentØ Ability to concentrate – follow customers issues without distraction to resolutionØ Work successfully in a team environment as well as independentlyØ Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet ExplorerØ Excellent typing skillsØ Demonstrates an ability to successfully navigate websitesØ Demonstrates a proficient knowledge of email applications Apply Job!

 

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