[Work From Home] Loan Support Specialist - Pacific Region

Ready to take the next step in your career? Join us as a Loan Support Specialist - Pacific Region! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.

 

 

Description: • Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software. • Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services. • Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines. • Responsible for loan level administrative tasks within the loan origination system. • Track tasks, activities and time spent within the ticketing system. • Provide customer service in person, on the phone and via ticketing system. • Collaborate among team members. Requirements: • Associate’s degree or equivalent combination of education/experience; bachelor’s degree preferred. • Minimum 4 years’ experience as a Loan Processor or Loan Officer in the mortgage industry. • Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role. • Minimum 2 years’ experience providing direct support to employees or customers. • Experience utilizing a ticketing system to handle Loan Support questions, preferred. • Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements. • Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination. • Excellent customer service skills. • Proficient in Microsoft Word, Excel, Outlook. Benefits: • Medical • Dental • Vision • 401K • Short-term disability • Employee assistance program • Wellness program Apply Job!

 

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