[Remote-Position] Call Center Analyst *Remote*

Let's build something amazing together. We're looking for a Call Center Analyst *remote*! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.

 

 

How does Our Promise of “Know me, care for me, ease my way” impact your work experience? Transcript I love the Providence promise. I think that it is one of the most supportive elements to our mission and to the core values that we live out every day while here. This know me, care for me, and ease my way element is really beneficial to the way that we care for people, to intentionally want to know them, to know their families, to know their circumstances as we care for them certainly eases their way and it eases our way too. It makes for a better experience. The thing that I also love is that we apply this not to those we serve, but also to those we work with. And so we get this beautiful opportunity to know our colleagues better as we are serving alongside with them and caring for them. And we also are easing each other's ways and having a lot of fun in it too. PausePlay% buffered00:00 00:00 UnmuteMute SettingsCaptionsDisabled Transcript Disabled CaptionsGo back to previous menuDisabledEnglishENEspañolESDeutscheDE??ZHFrançaisFR Exit fullscreenEnter fullscreen Video length: 53 seconds0:53 I love the Providence promise. I think that it is one of the most supportive … Samantha Mission Services Coordinator Description • *Call Center Analyst *Remote • Candidates residing in AK, WA, MT, OR, CA, TX or NM are encouraged to apply.** The Workforce Planner Analyst plays a key role in forecasting the Patient Engagement Center (PEC) caregiver operations and ensuring proper staffing levels. This role will leverage data to make sure that the PEC's business workforce supports the business needs, goals, and strategic plans while increasing customer satisfaction and experience. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required qualifications: • Bachelor's Degree in quantitative field such as Mathematics, Statistics, or Engineering. Computer Science, Healthcare Administration, or a related field or equivalent combination of education and experience • 2 years of workforce management experience • 1 year of managing employee scheduling with experience analyzing trends and forecasting staffing needs Preferred qualifications: • Minimum of one year of Customer Service Call Center experience in Healthcare or Information Technology Salary Range by Location: AK: Anchorage: Min: $27.86 Max: $43.46 AK: Kodiak, Seward, Valdez: Min: $29.04, Max: $45.30 California: Humboldt: Min: $29.04, Max: $45.30 California: All Northern California - Except Humboldt: Min: $32.58, Max: $50.83 California: All Southern California - Except Bakersfield: Min: $29.04, Max: $45.30 California: Bakersfield: Min: $27.86 Max: $43.46 Idaho: Min: $24.79, Max: $38.67 Montana: Except Great Falls: Min: $22.43, Max: $34.99 Montana: Great Falls: Min: $21.25, Max: $33.15 New Mexico: Min: $22.43, Max: $34.99 Nevada: Min: $29.04, Max: $45.30 Oregon: Non-Portland Service Area: Min: $25.97, Max: $40.51 Oregon: Portland Service Area: Min: $27.86 Max: $43.46 Texas: Min: $21.25, Max: $33.15 Washington: Western - Except Tukwila: Min: $29.04, Max: $45.30 Washington: Southwest - Olympia, Centralia & Below: Min: $27.86 Max: $43.46 Washington: Tukwila: Min: $29.04, Max: $45.30 Washington: Eastern: Min: $24.79, Max: $38.67 Washington: South Eastern: Min: $25.97, Max: $40.51 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 339615 Company: Providence Jobs Job Category: Customer Service Job Function: Administration Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 4007 SS CC PATIENT ENGMT Address: CA Torrance 20555 Earl St Work Location: Providence Administrative Offices-Earl Street Workplace Type: Remote Pay Range: $see posting - $see posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Please be advised that our application system will be unavailable from Jan. 17 at 7 p.m. PT until approximately 1 a.m. PT on Jan. 18 as we implement enhancements. Pay Range: $see posting - $see posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards. Apply Job!

 

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