Join Today: User Support Specialist - Live Chat
Join a culture of excellence and collaboration. We are looking for a User Support Specialist - Live Chat! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.
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Description:  Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.  As a User Support Specialist, youÂll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.  This fully remote role offers a flexible Tuesday-Saturday schedule. Requirements:  You love helping people and find it rewarding to solve their problems.  YouÂre a great communicator, both in speech and writing.  YouÂre comfortable with ambiguity and working in a fast-paced startup environment.  2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels.  You can provide solutions for a wide variety of technical support challenges.  Alignment with SubstackÂs mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!).  Zendesk and Stripe experience is a plus.  Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus. Benefits:  Market competitive salary  Equity for all full-time roles  Exceptional benefits Apply Job!Â
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Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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